mellowviper14
Newcomer
3 messages
joined Jul 2015
This is just unbelievable—is it even possible to get an urgent eye exam in this country? I’ll give you the short version of what happened. On Monday, July 20th, 2015, I went to my primary doctor because of some issues with my right eye—it felt like something was stuck in there or something. She prescribed some meds and told me if it wasn't better by Wednesday, I should head over to the Mayo Clinic. So, on July 22nd at 8:15 AM, I showed up at the Mayo Clinic eye clinic (without a referral), and man, the crowd outside the outpatient area was insane. People were lining up for urgent exams, and they wouldn't even let me ask a nurse if there was any point in waiting or if I'd actually see anyone. By 10:30 AM, I figured there was no way I was wasting my whole day waiting for an appointment that wasn't going to happen, so I just gave up and went to work. After my shift, I went back to my doctor to explain the mess, and she finally gave me a referral—which is only valid for 24 hours since it's for emergencies—and told me to go straight to the Mayo Clinic emergency eye clinic. Since my doctor worked afternoon shifts (and because of the morning disaster where I ended up working until 6 PM only to finally get that referral after 7 PM), I didn't get to the ER until 9:00 PM that night. I spent forever wandering around the hospital, hoping to run into a nurse, a porter, or maybe even a janitor just to ask where I was supposed to go, but I couldn't find a soul. I had to follow signs for about 30 minutes just to locate the eye clinic. When I finally found it, a nurse opened the door, and I was met by this incredibly "friendly" doctor. This "charming" ophthalmologist wouldn't even listen to me, let alone examine me. He just told me to come back tomorrow at 7:15 AM and promised I'd definitely be seen then. While he was busy explaining his decision, he kept using this weird jargon involving lunch and something else that made absolutely zero sense (!?). I mean, seriously, what basis does this guy have to decide I don't need medical help? Based on my hair? I might have understood if he had actually examined me first and *then* decided I should come back the next day. This "lovely" doctor at the Mayo Clinic eye clinic refused to see me, even though nobody was there—well, okay, there was one woman behind me who said she had a stye—but despite me having an emergency referral, he somehow decided through sheer magic that I didn't need an exam and sent me packing. I went home hoping the issue would just clear up on its own and that I wouldn't need our doctors, but unfortunately, it didn't. On Monday, July 27th, at 1:00 PM, I called the Mayo Clinic eye clinic to see if I could come in for an urgent exam without a referral, and they told me urgent exams are only done in the morning and to come back then. I don't get it—I wanted to come during their regular business hours which end at 4:00 PM, but apparently, for some reason, urgent exams are only in the morning, even though you can't even get seen in the morning either! It's absurd. I've been trying to get an eye exam for days because something is wrong with my vision (and since I can only see out of one eye, this is pretty huge for me), but I can't succeed because nobody at the Mayo Clinic wants to see me, whether I have a referral or not. It makes me wonder, what is a person (who doesn't have money to throw around) supposed to do in this country to get an urgent eye exam? And what's the point? Why am I even paying for supplemental health insurance? Has the Mayo Clinic eye clinic become a European center of excellence in what exactly? Arrogance and unprofessionalism? After all the wasted effort trying to get seen by those "experts" at the Mayo Clinic, I finally gave up and headed to the Sister of Mercy eye clinic, even though it's not even in my immediate area. They treated me with such kindness and professionalism. Honestly, I could hardly believe I was in the same country. The doctor saw me immediately, performed the exam, and gave me a diagnosis. If you ever need an urgent eye exam, just skip the Mayo Clinic—you'll do nothing but get frustrated and waste your time. That kind of arrogance and total lack of responsibility from the Mayo Clinic eye clinic isn't just a disgrace to the medical profession, it's a disgrace to people in general.