Nathan Morris3 said:A friend of mine just got another reply from the bank, and yeah, it’s basically more of the same nonsense.
This time they’re claiming this specific section of the law:
16. (1)...
10. information regarding the source of funds that are or will be the subject of a transaction or business relationship;
but they’re adding this little bit like "... (are or will be,) or could theoretically be..." to it. So apparently, they feel they have to collect info on every single possible source of income—not just what I actually use, but everything else too—simply because they can't predict the future. It’s like they’re trying to cover their own backs, so even for an account seeing maybe $2,000 a year, they’re demanding all this data just in case some random money lands in there later.
Basically, they’re just twisting the law to grab as much data as possible. I honestly don't know where they'll stop; at this rate, they might try to put a camera in my living room just to make sure I’m "clean" and don't have any theoretical illegal income.
I really can't tell who's crazier here—Zira for interpreting the law in a way that makes zero sense, the Federal Reserve for sitting on their hands, or the customers who just accept this whole mess.
From the very beginning, I was told—quite insistently, I might add—that asking even a single question would lead to trouble, let alone voicing an actual complaint. 🙂 There is simply no coherent explanation to be found, no dialogue, nothing can be resolved over a phone call...
they just repeat themselves like parrots, insisting that one must physically visit a branch to fill out some survey and ultimately sign away their rights so the bank can do whatever they please. 🙂 It feels as though I am a convicted felon being forced to show up at the police department to give a statement...
whatever inquiry you make, the answer is always "no." If you suggest sending the necessary documentation via email—it’s a "no." If you propose that they pull the required data directly from the IRS or local municipal offices—again, "no."
When you ask specifically which pieces of information are missing, they refuse to say; when you offer to have them check what is lacking and then contact you... they go silent. Then, after a certain amount of time passes, they threaten to freeze the account... and yet, somehow, nobody seems to see the issue here... 🙂