Started by urbanhawk85 · · 👁 25 views · 1.3K replies
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lonehound14 said:Stuff like this gets handled by talking to the representative, not by slamming the phone down. You just made things harder for yourself.
Personal data in this Questionnaire is collected and processed based on your consent—and so that JPMorgan Chase (the Bank) can fulfill its
obligations to the relevant authorities... as well as to protect the Bank's legitimate interests regarding compliance with those authorities' requirements. This includes, but is not
limited to, determining whether you are a tax resident of the United States of America (USA), which would necessitate monitoring your
accounts held at the Bank and notifying the appropriate agencies to ensure compliance with US tax regulations—as well as, if you are an American citizen,
determining if you qualify as a politically exposed person under this Questionnaire, and whether there is an increased risk that you might use your business
relationship with the Bank as a bank used for money laundering and terrorism financing.
Melissa Phillips4 said:Not sure if anyone else is dealing with this nonsense. My mom is retired and keeps her account at JPMorgan Chase. All she gets is her pension, nothing else.
Then out of nowhere, she gets word from the bank about some agreement between the USA and America, and apparently, she’s supposed to show up in person to hand over details regarding her account.
Honestly, it seems pretty ridiculous to me. Why should she bother providing data when she isn't even working? Besides, she has zero interest in wasting half a day or shelling out money for gas and parking just to give them information they should already have.
Michael Morgan5 said:Most people I know have already written them off.
They’re going to have to seriously rethink their strategy if they ever hope to fill those empty seats.
As far as I'm concerned, they didn't even bother calling me back after the first round.
Laura Chavez93 said:For about a month now, I’ve been getting calls from my bank 😠 first from this "personal banker"—someone I didn't even realize was assigned to my account 🤷—and then, a week later, her manager... they're insisting I come into a branch to fill out a ten-page form 😕 and sign it... apparently, it's all part of these anti-money laundering regulations 🙄
When I inquired about which specific details they needed—hoping to perhaps settle this over the phone—she told me I had to visit in person, unless she emailed the form to me, in which case they would send someone to my house to pick it up once it's completed 🤦
I made the same point—that if they truly need this data, they could simply cross-reference it with the local municipality, the IRS, or whoever else might have it. But she was adamant; I have to show up. I explained that my schedule doesn't permit it, given my workload, so she suggested I call ahead to schedule an appointment... since I supposedly have her direct number😵
In any case, after a week of silence, they called again just yesterday at 1:00 PM—well after standard banking hours—and it was my personal banker once more 🙂. I actually asked her if I might request that she stop calling, and if there were any official notices, she could just send them via USPS, and then I hung up.
So, where does this leave me? Can they actually shut down my account if I refuse to comply with this paperwork?
Sarah Morris57 said:I actually got hit with those exact same questions when I was closing out my account.
I’m telling the teller what I want, and she’s just like, "Okay, let's just fill out this questionnaire first," and starts firing off questions at me. Honestly, I totally thought the whole form was about why I was leaving, but nope—it was all stuff about my kids, who I live with, and all that personal nonsense... so I just cut her off right there and told her I wasn't about to spill all that just because I'm moving my money elsewhere. She tried to play it off, saying it's just standard procedure now and they have to ask everyone, but I wasn't having any of it, so she eventually just backed off. It was at Chase.
I really don't know if people who still plan on doing business with them can dodge the interrogation like I did.
Raymond Rivera6 said:I'm not sure how to put this delicately, but I think you're exaggerating. Chase does have KYC questionnaires, but there isn't a single word in there about who you live with or anything regarding children. They might ask about your income, where you work, or the amount of a specific transaction, etc. They could have been updating your basic info, but even then, they don't ask about a spouse or kids—just the standard stuff like address, SSN, etc. Nothing deeply personal. At most, they might ask the reason for closing the account.
It feels like someone is just venting here and maybe embellishing the story to make it sound more dramatic.
Given how much work they have and how much they want to wrap things up smoothly with customers, I highly doubt anyone behind that counter actually cares whether you have kids, if they're in school, or what you had for lunch today. They don't have nothing better to do.
Raymond Rivera6 said:I'm not sure how to put this delicately, but I think you're exaggerating. Chase does have KYC questionnaires, but there isn't a single word in there about who you live with or anything regarding children. They might ask about your income, where you work, or the amount of a specific transaction, etc. They could have been updating your basic info, but even then, they don't ask about a spouse or kids—just the standard stuff like address, SSN, etc. Nothing deeply personal. At most, they might ask the reason for closing the account.
It feels like someone is just venting here and maybe embellishing the story to make it sound more dramatic.
Given how much work they have and how much they want to wrap things up smoothly with customers, I highly doubt anyone behind that counter actually cares whether you have kids, if they're in school, or what you had for lunch today. They don't have nothing better to do.
Raymond Rivera6 said:I'm not sure how to put this delicately, but I think you're exaggerating. Chase does have KYC questionnaires, but there isn't a single word in there about who you live with or anything regarding children. They might ask about your income, where you work, or the amount of a specific transaction, etc. They could have been updating your basic info, but even then, they don't ask about a spouse or kids—just the standard stuff like address, SSN, etc. Nothing deeply personal. At most, they might ask the reason for closing the account.
It feels like someone is just venting here and maybe embellishing the story to make it sound more dramatic.
Given how much work they have and how much they want to wrap things up smoothly with customers, I highly doubt anyone behind that counter actually cares whether you have kids, if they're in school, or what you had for lunch today. They don't have nothing better to do.
Raymond Rivera6 said:I'm not sure how to put this delicately, but I think you're exaggerating. Chase does have KYC questionnaires, but there isn't a single word in there about who you live with or anything regarding children. They might ask about your income, where you work, or the amount of a specific transaction, etc. They could have been updating your basic info, but even then, they don't ask about a spouse or kids—just the standard stuff like address, SSN, etc. Nothing deeply personal. At most, they might ask the reason for closing the account.
It feels like someone is just venting here and maybe embellishing the story to make it sound more dramatic.
Given how much work they have and how much they want to wrap things up smoothly with customers, I highly doubt anyone behind that counter actually cares whether you have kids, if they're in school, or what you had for lunch today. They don't have nothing better to do.
Eric Newman4 said:Nobody from my bank has reached out yet, but honestly, if they called asking me to fill out some survey and hand over all my personal info, I’d probably just do it without a second thought... I mean, I'm not hiding anything, and there's nothing to gain by keeping it quiet. I don't see why people are so paranoid. Besides, we live in an era where staying anonymous is basically impossible anyway.
