New JP Morgan Chase customer: Where do I start?

From my perspective... The end user of Bank of America. It’s more expensive, mostly because they haven't really been charging any transaction fees up until now. If you look at it from an online shopping security standpoint, yeah, this is definitely safer—but honestly, that feels like more of a win for the banks than for us regular folks. I mean, the banks are the ones carrying the risk anyway if someone ends up using a card without permission. Because of that, I don't really get why Bank of America's policy is to pass the cost of this extra security straight onto the customer. It seems a bit off, especially when you look at how Chase handles things. Over at Chase, their mobile app authentication is free, and I actually just found out that even their physical tokens are free too (it's all laid out right there on their website under the Q&A section). I guess I just didn't realize how much of a difference that makes.

I’m feeling quite blindsided right now. I have been using my Bank of America Visa Electron debit card for foreign currency transactions in USD for two years without any issues, successfully transferring funds to PayPal and various other online payment sites. However, I am suddenly being prompted for some kind of 3-D Secure verification, which asks me to enter my email address to activate it. I have entered my email multiple times and clicked authorize, but I never receive anything in my inbox. Consequently, I can't complete a single transaction because it keeps asking me for the same thing. Why was I able to shop and transfer money freely until recently, but now I'm completely blocked? About a month ago, I opened a checking account with Bank of America, received my card, and got the link for the Bank of America mobile app on my phone, providing the same email address they have on file. I was told the mobile app functions as a token, but I don't understand how to use it to bypass this 3-D Secure prompt on the web. They are charging me $2.75 at the end of the month. I'm honestly lost on what steps to take next—any help would be appreciated. For context, I've had an account with Chase for years and use their token and mobile app, but since Chase doesn't offer a Visa Electron like Bank of America does for online shopping, I've stuck with Bank of America. Does anyone know if Chase has introduced a Visa card or something similar that works just like this one from Bank of America? Thank you very much.

If you aren't getting the email, check your spam folder first. Otherwise, you might be using the wrong email address. There isn't really any other reason.

I haven't actually made a purchase myself yet, so I'm speaking from experience rather than direct testing...

When you go to pay, a window for 3-D Secure identification should pop up on your screen.
In that window, you'll enter your token serial number in one field and your one-time password in the other.
Alternatively, you can use the Q&A method to confirm the transaction.

Those options are located right inside the mToken app.
Since you already have that installed, I think you're all set.

You can complete online purchases using your Bank of America Visa card linked to your checking account.
You don't strictly need a Visa Electron.

P.S.
Take a look at this link which explains how to enroll in Verified by Visa http://www.anz.com.au/personal/credi...verified-visa/

Chase describes the exact same procedure here:

Well, there's nothing even in my spam folder; I've checked every single one. I am certain I entered the correct email address since I tried multiple times. I sent them an email and this was their response:
Dear Valued Customer,

Zions Bancorporation has implemented the 3-D Secure security standard for all purchases made with Mastercard and Visa cards at online retailers.

Online purchases at merchants displaying the Mastercard Identity Check and Verified by Visa logos via the 3-D Secure standard can only be completed by cardholders who have been assigned an authentication device (such as a token, card reader, or Bank of America token).

An authentication device is provided to every user of our online and/or telephone banking services. If a cardholder is not a user of these specific services and does not wish to enroll, they may request a Bank of America token or a card reader upon payment of a one-time fee.

For more detailed information regarding the use of the 3-D Secure security standard, please contact us by phone at our toll-free number 0800 365 365 or via email at napbz365@pbz.hr

Sincerely,

Janet Yellen
Professional Associate

Special Services Department
Customer Service Department
Address: Route 44, New York City
Tel.: +1 (212) 555-0199
Fax: +1 (212) 555-0188
Email: info@pbzcard.hr
www.pbzcard.hr

I still don't quite grasp whether what they are referring to as a "Bank of America token" is the mobile banking app I already have on my phone or not. If it is, how am I supposed to use it while browsing? When I try to use the app, it only asks me to activate it by entering my email; it doesn't ask for a PIN or a security question. But once I enter the email, absolutely nothing happens...

Look, it's hard for us to guess which specific Bank of America mobile app you're running on your phone here. 😉
Just give us a 😉
.
All jokes aside... people are actually being quite helpful if you've already signed up for one of those specific services: PBZ365@NET, PBZ365TEL, or PBZInvestor.
If you have a token—whether it's a physical card reader or the version on your mobile app—then you've got everything you need to utilize 3-D Secure.
There's absolutely no need to deal with the hassle of emailing back and forth.

edit
Alternatively, you can just buy a standalone token for a one-time fee of $17, which means you won't have to sign up for any of those extra service plans.

I’ve been using this Bank of America mobile app on my Android, and I also have an account over at Chase. As far as I can tell, I haven't signed up for any specific premium features, though I am paying $2.75 monthly for my checking account, plus a separate fee for foreign currency transactions. When I inquired about online banking and getting a token, they assured me that I could handle everything through the mobile app and wouldn't need a physical token at all. So, I'm honestly a bit confused by their setup—why can't I activate 3-D Secure when it prompts me for an email address? It makes no sense. At this point, I'll just have to give them a call... wish me luck 😁. Thanks for any insights.

P.S. Does anyone know if the Chase Visa Electron works for online transactions these days? A few years ago, I couldn't use mine for anything online... perhaps things have changed?

So, I was told I need to set up a specific Chase Mobile App token, which apparently costs about $14-$$5.00 per month when bundled with my checking account fees, or just a one-time fee of $15. They claimed the current Chase Mobile App I have on my phone isn't sufficient for 3D Secure authentication. It feels pretty unnecessary; if I'm already using this app to pay bills and manage everything else, why should I have to install and pay for yet another one?

There's a promotion running through January 31st 🙂 where you get an RSA SecurID at no extra cost when you sign up for Gmail...

Do you think it's possible to set up that Gmail account through the app you're already using, and then just grab the RSA SecurID digitally without having to drive down to a Chase branch?

Really? I’m clearly a bit slow on the uptake here—she could have easily mentioned that when I called her... Does any branch happen to be open on Saturdays? I don't see an option for that in the Chase Mobile App.

So, I headed down to JPMorgan Chase today to sort things out. I explained that I’ve been using my Visa Electron card for all my online shopping, but apparently, they won't allow transactions without 3D Secure authorization anymore. To fix this, I signed up for their online banking package and managed to snag the mobile security token app for free since today is the last day of the promotion. In total, it’s going to cost me $4.75 per month to cover both the account maintenance and the online banking service. Is there any point in keeping the Chase Mobile App if I'm already paying for these two services?

I just finished setting up my m token, and I’ve finally realized that it's essentially just a digital version of a physical security key—basically, they won't issue you a hardware device if you already have a smartphone. So, while I still need the Chase Mobile app for daily tasks, this m token functions as my physical authenticator for online banking on my computer. I figured I'd share this in case anyone else was feeling as confused as I was about the difference between the two.

Is anyone else using the Chase Mobile app along with their digital security token? It was working fine for me until today, but now it’s completely unresponsive. Has anyone else run into this issue?

Did you swap out your phone, get a new number, or just run a software update?

I just finished updating the software, but the update was so brief... does that mean it didn't actually work? What now, do I really have to head back down to the local JPMorgan Chase branch? Am I going to have to do that every single time?

Yeah 😬

...but hey, it’s all about keeping the clients' money safe and sound... 😉

Haha, wonderful 😁

If I’m following correctly, did this issue start right after you updated the JPMorgan Chase app?
I haven't had an update for my security token, and I don't even have a contract set up through JPMorgan Chase.

In any case, this is unbelievable. What do they tell you when you walk into a branch? What exactly is the problem, and what's the protocol there?

I actually have a question of my own.

I took out some supplemental insurance through the JPMorgan Chase portal and opted for a 12-month installment plan.
They already processed the first payment, but I'm wondering if the remaining installments will be handled automatically, or if I need to set up a recurring payment if I want it to be automatic.

Unfortunately, I don't see an option within the JPMorgan Chase portal to convert a single payment into a recurring one.
Am I looking at this correctly? 🙂

It turns out the issue wasn't actually with the JPMorgan Chase app or their security token. It was me—I had installed this "Lux Brightness" app on my phone, and for some reason, it was blocking me from entering my PIN. It just happened to coincide with a software update. Everything is working perfectly fine with JPMorgan Chase now.

Casey Moore3 said:Here is a link to the Bank of America website where they do a great job explaining how to shop safely online. It’s a shame JPMorgan Chase doesn't have anything quite this clear...

Hopefully, this helps someone out... or at least gives a better understanding of how 3-D Secure technology and mobile authentication work.

It's essentially the latest industry standard for transactions that card networks are rolling out. Visa had about 1,000 developers working on it, while Mastercard had 300!
Because 3-D Secure provides such high levels of security, transaction fees actually end up being lower when this technology is used. It is all strictly laid out in those global standards. (Just so you know, this isn't information you'll find on the Bank of America site 🙂)

It’s the card networks—specifically Visa-Mastercard—that cook up these protocols, while the banks simply implement them because they have no choice.
It doesn't work the other way around.

I don't think you're quite right on this one.
It’s really a two-way street. Both sides need each other, but let's be honest, the banks hold all the cards.
They have the capital and they have the customers. You could even argue that banks have basically outsourced much of their transaction business over to companies like Visa or Mastercard...

On a different note, here’s something that just happened.

An ATM failed to dispense my $33 and wouldn't even give me the transaction receipt I asked for. It spit my card back out and displayed a message saying, "ATM out of service."
That message vanished instantly, and the machine looked perfectly fine again.

I called the number posted on the machine, and they told me I had to file a formal dispute at my local branch. I headed down to my Chase branch, filled out some paperwork, and they accepted the claim. They could see the funds were marked as "pending" at the ATM.
The whole process—from the ATM to walking out of the bank—took less than 30 minutes. Everyone was efficient, clear, and polite. Five-star service, honestly.
I checked my account on my banking app at home, and sure enough, the amount was showing as reserved by the ATM.
Four days later, the error was cleared and the money was back in my account.

P.S.

While I was still standing there by the ATM, a delivery guy walked past right after grabbing some cash.
I actually yelled, "Hey, wait!!!" ...man.🙂 He just said, "Thanks, though I've already been shortchanged on $233 once before."
When I was inside the bank, nobody seemed surprised by my situation; it was like it happens all the time. Is this just normal?

It makes me a little nervous about using ATMs.🙂
From now on, I'm always going to make sure there's someone else in line ahead of me.😁