#361 ·
ruggedmaker2 said:Help me out here, people 🙂
A colleague who handles all our enrollments and cancellations came down with the flu, so I had to jump in and handle a family member's enrollment through Medicare myself. Long story short: the system completely tanked on me.
Normally, we have everything set up so she can just breeze through it all online, but since she’s out sick and this was an emergency, I had to step up and try to fly solo. 🙂
I couldn't even get the online portal to load. I eventually lost my cool, gave up on the tech, and just filled out a paper Form 3 for the guy, telling him he’d need to take it down to the local office and try his luck at the service window.
What happens if they won't accept the paperwork at the counter? Is the whole digital system actually glitching out right now, or am I just losing my mind and doing something wrong? 🤔
I was actually over at the Medicare office yesterday, and they told me their entire system has been down for eight days straight. 🙂