Robert Rogers21 said:I’ve been lurking on this forum for two days now, searching for some actual insight, yet nobody seems to mention the Hilton in Smalltown, USA. Does anyone here actually have firsthand experience with them? I’m looking for the truth regarding their service, the event space, and the food quality.
Thanks in advance for any input. ����
I have a bit of a cautionary tale to share, based on a very close family member's recent experience... we were looking at a wedding for roughly 250 guests. To start, the appetizers were perfectly fine—the charcuterie and cheese were decent enough, though certainly nothing to write home about, which wasn't exactly what we were expecting. However, the French onion soup was absolutely abysmal; it was incredibly sour and had this strange, unpleasant aftertaste that really didn't belong in a dish. We also had about 20 children in attendance who don't typically eat much, and unfortunately, there wasn't even any risotto available as a backup option. As for the main course, the beef stew was so acidic it was practically inedible. At this point, the groom is absolutely livid and is demanding to speak with the person in charge. A certain lady in black (if you’ve been there, you know exactly who I mean) simply brushed him off, claiming she was too busy with the rush to talk. The roast was just as disappointing; the meat tasted old and was poorly cooked. You would naturally assume that for the head table, they’d serve the finest cuts, but that was far from the case here. By the next morning, the groom was understandably furious. Since several guests don't live nearby, we had arranged for a block of rooms at a discounted rate so people could rest before heading home, especially since the hotel was nearly empty following the wedding the night before. However, when guests arrived at the front desk for check-out, they were charged the full standard rate instead of the agreed-upon price. When people tried to resolve this, they were told by someone over the phone that the previous arrangement had been completely disregarded, and everyone was expected to pay full price. The groom, rightfully incensed, refused to let his guests be overcharged, especially after being served such revolting food the night before. Her response? And I quote: "Then sign this stating that's what you agreed to, so I know how much I can sue you for." It was truly the bottom of the barrel. Perhaps some people had a pleasant time there, but in my estimation, they are utterly disgraceful. About a week later, a man called the groom—having heard whispers about the situation because he’d held his own wedding there a few months prior—to ask for details, as he is currently in legal proceedings with that same woman.