She’s mistaken. If the token fee isn't bundled into the package—say, the rewards suite or the payment assistant—it’s a $24 one-time charge, while the loss amounts to $67.
Even the pros trip up sometimes 😍 🤷
@Jason Cooper50, regarding credit cards—annual fees are paid upfront, not in arrears. Let's not conflate the operations of an insurance provider with those of card issuers; they aren't exactly cut from the same cloth 😉
Since accepting card payments means you've already agreed to their general terms and conditions, I wouldn't advise arguing that you shouldn't have to pay (regardless of how much sense your logic makes). Honestly, I'd suggest trying to "request" a reversal at a local branch since you didn't actually use it—you wouldn't believe 🙄 but you can actually have a reasonable conversation with these people if you try)
And for heaven's sake, people—learn to ask the right questions before signing up. Don't wait until something happens out of pure ignorance and then start screaming about how banks are being malicious 😉