#1 ·
So, I'm dealing with this constant headache:
- the screen goes black (and then everything freezes—like, totally unresponsive—or the whole thing just restarts)
- it mostly happens when I'm browsing the web (and I'm pretty much always online) — though, honestly, it also happens when the PC is just sitting there idling with nothing running
or if I'm just listening to music, for instance.
- this happened back when I was using my old hard drive and a different version of Windows—now I've switched to an SSD and Windows 7, and yeah, it's the exact same story.
- there’s no real pattern to it—I could spend five minutes on Facebook and it might reboot, or maybe half an hour—then again, some days it works perfectly fine.
- sometimes I get a blue screen, other times it just dies without warning.
I've been trying to troubleshoot this by digging through Google. So far, here's what I've tried:
- ran a memory test overnight—everything came back clean.
- cleaned out all the dust from the case—so overheating isn't the culprit (I'd go as far as to say the PC actually seems more stable after running for a while, even with the heat we're having lately!).
- tried swapping RAM sticks, testing them one at a time—same result.
- I thought maybe it was a browser issue—but it doesn't matter if I'm using Chrome, Mozilla, or Opera.
- I once opened a ton of tabs—maybe fifty or so, just random stuff—and everything worked flawlessly, no freezing
or restarts—basically, there are days when everything runs without a hitch.
- most of the advice I find online boils down to this: install certain updates, and if that fails, just revert to your old settings.
settings.
But, I mean... I feel like we should probably figure out what's actually causing this first. Like, why is it happening? If this was happening with my old drive and my old OS, and now it's happening again, then an update or a reinstall isn't going to fix it. We need to find the actual root cause (I guess I'm not quite "tech-savvy" enough to pinpoint it myself).
Screenshot of Event Viewer:
View on imgur
So, any ideas on what this could be?
Thanks!
- the screen goes black (and then everything freezes—like, totally unresponsive—or the whole thing just restarts)
- it mostly happens when I'm browsing the web (and I'm pretty much always online) — though, honestly, it also happens when the PC is just sitting there idling with nothing running
or if I'm just listening to music, for instance.
- this happened back when I was using my old hard drive and a different version of Windows—now I've switched to an SSD and Windows 7, and yeah, it's the exact same story.
- there’s no real pattern to it—I could spend five minutes on Facebook and it might reboot, or maybe half an hour—then again, some days it works perfectly fine.
- sometimes I get a blue screen, other times it just dies without warning.
I've been trying to troubleshoot this by digging through Google. So far, here's what I've tried:
- ran a memory test overnight—everything came back clean.
- cleaned out all the dust from the case—so overheating isn't the culprit (I'd go as far as to say the PC actually seems more stable after running for a while, even with the heat we're having lately!).
- tried swapping RAM sticks, testing them one at a time—same result.
- I thought maybe it was a browser issue—but it doesn't matter if I'm using Chrome, Mozilla, or Opera.
- I once opened a ton of tabs—maybe fifty or so, just random stuff—and everything worked flawlessly, no freezing
or restarts—basically, there are days when everything runs without a hitch.
- most of the advice I find online boils down to this: install certain updates, and if that fails, just revert to your old settings.
settings.
But, I mean... I feel like we should probably figure out what's actually causing this first. Like, why is it happening? If this was happening with my old drive and my old OS, and now it's happening again, then an update or a reinstall isn't going to fix it. We need to find the actual root cause (I guess I'm not quite "tech-savvy" enough to pinpoint it myself).
Screenshot of Event Viewer:
View on imgur
So, any ideas on what this could be?
Thanks!