Having issues with Meta?

I need some assistance here. My Meta profile has been "locked," and I received a notification demanding that I verify my identity by uploading official documentation. I already uploaded a scan of my driver's license—which clearly shows my name and signature matching my profile perfectly—and sent it off a week ago. Still nothing. No response whatsoever.

I am beyond frustrated because I rely on this profile for my livelihood, and now I’m completely cut off from my own account. Has anyone else dealt with this identity verification nightmare? How long does this process actually take? Is there any legitimate way to contact customer support to confirm they even received my documents?

Personally, when I ran into that issue—I just couldn't get into my profile—my saving grace was the email address I used during registration. I think I ended up getting a password reset link sent straight to my inbox, but if that didn't work, they would have sent a code to the mobile number I linked back when I first signed up for Meta.

I don't get it. My password isn't the issue—I know it—but rather the fact that they’re demanding identity verification documents. I already submitted everything, yet I haven't heard a single word back after an entire week... It’s obvious they’ve flagged my account as suspicious just because someone has the surname Karaga, and now they're making life difficult for no reason. The real problem is that I need access to my page and contacts for work, and there is no actual customer service email for Facebook that I can reach out to...

How am I supposed to regain access to my profile...? 😕