HP OfficeJet Pro issues

I am beyond frustrated right now...
It’s basically brand new—barely twenty copies through—and it just decided to absolutely wreck my entire day.
How?
The damn thing refuses to "recognize" any toner at all, not even its own official multipack!
So now it's straight to the repair shop.
And you know what they tell you when you call for an update: maybe the chip that reads the toner died, or maybe it's some internal circuit, and they have to order parts, but the tech isn't even 100% sure... if it turns out it isn't that specific part, then the whole unit is toast and I might as well just toss it in the trash!

Is this actually possible? And does anyone know how much a nightmare like this usually costs? Any experiences?
Thanks guys, I'm honestly just grieving the massive waste of time here...🙂

Rebecca Fox53 said:Man, this is such a headache...
It's practically brand new, barely hit twenty copies, and it's already ruining my life.
How?
The thing just won't "recognize" any toner at all—not even its own official multipack!
So now I'm headed to the repair shop.
And get this: they're telling me the chip that identifies the toner might be fried. They have to order a part, but the tech isn't even 100% sure if that's the issue... and if it's not, the whole unit might be toast and I'll just have to toss it!

Is this for real? Any idea how much this is gonna run me? Anyone dealt with this before?
Thanks guys, currently mourning my wasted afternoon...🙂

Around $200 - $100

And honestly, I doubt anyone's gonna mess around with that specific fix unless they're absolutely certain.

Basically, go grab a second opinion from a different shop.

Just a heads up though—once you've had two or three techs tearing it apart and putting it back together, nobody's going to be able to tell you what the actual problem was.