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Laptop won't shut down

Started by Kate Myers15 · · 👁 3 views · 3 replies

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Participants Kate Myers15Sandra Cook60
Kate Myers15 Kate Myers15 NewcomerOP
2 messages
joined Dec 2014
#1 ·
I've got a Dell Latitude, and ever since I reinstalled Windows XP, it refuses to shut down properly. It gets stuck right at the "Windows is shutting down..." screen, and then I'm forced to either hold down the power button or just pull the plug. I've actually tried reinstalling Windows twice now since this started happening, but the result is always the same. I don't think I messed up the installation because I follow the exact same steps every single time. Does anyone have an idea what might be causing this? 😵
Sandra Cook60 Sandra Cook60 Active Member
80 messages
joined Oct 2014
#2 ·
First thing I’d do is disable Windows updates.
Kate Myers15 Kate Myers15 NewcomerOP
2 messages
joined Dec 2014
#3 ·
I've already tried that, and it didn't do a thing.
That’s five full reinstalls in the last few days, and I keep running into the exact same issue. 😠
Sandra Cook60 Sandra Cook60 Active Member
80 messages
joined Oct 2014
#4 ·
Could faulty drivers be the issue? I’d suggest heading straight to the manufacturer's site to download everything compatible with your version of Windows. It's likely you're missing the actual Chipset driver.
Maybe turning off the Wi-Fi/Ethernet would help.

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