My DSL is down

Hey everyone. First off, just to set the scene—I'm currently living out in Sweden. I’ve been using this old Zyxel AMG 1001 modem, hooked up via a standard phone line. Everything was running smoothly for about 18 months until yesterday, when—poof—everything just died right in the middle of me watching something on my Android box. Now, the DSL light on the modem won't even blink. Because I rely on the Wi-Fi, I have that modem bridged to a Netgear router, but whenever I log into the router's web interface, it just tells me there's no internet connection. I've already tried a hard restart, swapped in a spare Zyxel modem, and even tried a different phone cable, but no luck. Is there anything else left for me to troubleshoot here, or is this clearly an issue on the ISP's end?

Sent from my iPhone 8 Plus using Reddit

Around here in the States, that usually happens if you miss a few utility bills

Sent from my Samsung Galaxy A50 using Reddit

If that DSL light is either flickering like crazy or just staying dark, you’re likely looking at a break somewhere between the local exchange and your router. Honestly—before you start calling customer support—you should probably double-check your own home wiring first. If everything looks fine on your end and there's still no signal, then go ahead and file a service request with your ISP.

Snapped this right near my apartment. Those cables head straight toward the rooftops—maybe some old ADSL lines? Honestly, nobody seems to be doing anything about it; it’s been over 24 hours now. I swear, the people in Sweden can be some of the most unresponsive folks I've ever encountered.

Sent from my iPhone 8 Plus using Reddit

ruggedcyclist7 said:Around here in the States, that usually happens if you miss a few utility bills

Sent from my Samsung Galaxy A50 using Reddit

Most people handle their bills about ten days before the actual deadline. Your comment is pretty mindless—if you don't know how things work or simply don't feel like being helpful, just move on from the thread.

Sent from my iPhone 8 Plus using Reddit

Hard to tell from this photo, but is that a phone cable (those multi-colored wires) or is it coaxial?
If it's phone line, you just match up the colors. If it's coax, you've got to strip the shielding at both ends and join those together too.
If we were talking fiber optics, you'd be looking at glass strands inside the jacket, and there's no way you're splicing that yourself.

Well, I finally heard back from the "service provider." Apparently, Sweden is supposed to be one of the most cutting-edge, hyper-digitized nations on the planet—so much for that reputation. The outage actually kicked in around 3:00 PM last Thursday (maybe even a bit earlier), yet the company responsible for fixing this mess can't get to it until Tuesday morning at 8:00. That’s five whole days between reporting the failure and getting an actual fix. Does that sound reasonable to anyone else? Honestly, I spent about ten minutes explaining to them exactly how much of a disaster this is—I must have mentioned my mother at least 785 times just to vent the frustration.

Sent from my iPhone 8 Plus using Reddit