#1 ·
I am aware that many people have had positive experiences ordering from this company. I was one of them; I’ve placed seven separate orders totaling over $2,200. However, I recently ran headfirst into a customer service representative—an individual named Anne—who clearly harbors some sort of bias against Americans and lacks even a basic grasp of professional etiquette. This is certainly not how one conducts business with a client. I will admit that I eventually crossed the line of politeness myself, but only after she pushed my buttons quite deliberately.
I placed an order totaling over $220, and almost immediately, I received an email regarding a correction needed for my shipping address—specifically, they wanted me to clarify the delivery instructions. I rectified the error that same day, took the opportunity to add a few more items to the cart, and submitted the finalized order.
They sent out two separate packages as if I had placed two distinct orders—one for $200 and another for $300. My friend picked up the $200 one, but since the clerk at the local Post Office didn't even mention the second package worth $300, things have gone sideways. Now I’m stuck emailing them to explain that they botched the shipping, and that’s when the real headache begins.
c/p
Jesse Rodriguez52To whom it may concern, I am concerned that an error has occurred regarding my recent order; it appears that only a partial shipment was dispatched.
NikeI have no idea what you're referring to. Please provide your order number so we can look into this immediately.
Jesse Rodriguez52Instead of order number 2338, I actually sent over 2311—which wasn't even finalized yet. You had already sent me the instructions on how to complete that one so it could be dropped off at the Columbus post office. I have since gone in, corrected that specific order, and added a few more items to the mix. 🙂
NikeFrom what I can gather, one is scheduled for October 10th and the other for October 11th.
Instructions are sent to everyone upon registration. You haven't provided any notification regarding why they aren't being sent.
Jesse Rodriguez52Huh, when I stopped by the UPS Store this past Saturday to pick up my package, they didn't mention anything about the second one. If they had, I would have just grabbed that one too.
I realized I needed to adjust my order according to the instructions, so I’ve gone ahead and corrected it while adding a few extra items. What is the best way to proceed from here? Should I simply place a completely new order for these additional pieces, or is there a more efficient way to handle this?
NikeLook, there are two separate packages. At the post office, they only handed you the one you specifically asked about. We sent both invoices directly to your email address, and each one includes its own unique tracking number so you can go ahead and pick up the shipment.
Jesse Rodriguez52Alright, I get it now. When I hit up the post office, I just tell them I'm there to pick up my Nike package, and they don't even bother asking for a tracking number or anything else. It’s bizarre that she didn't notice there were actually two separate shipments. My main concern is the next step: what's the move here? I clearly have no use for two identical packages sitting on my doorstep. What I actually need are the items from that second, larger order that haven't arrived yet.
NikeStandard procedure dictates that one should always inquire about the package number.
You placed an order for two units, and we fulfilled it exactly as requested.
You should have received a confirmation email for every order placed, along with separate emails containing your invoices.
If you had any intention of actually getting what you ordered, you should have reached out within an hour of placing the order. It’s that simple.
Jesse Rodriguez52Alright, I’ve processed the situation: the second invoice is simply the corrected version of the first, and only one package was actually dispatched. The question now is how we proceed with the logistics—since this second invoice is going to be returned to you, what is our next move?
NikeYou have two options here: you can either take delivery of the package, or you can let it be returned to us. If you choose the latter, please understand that we won't be able to offer you any more cash-on-delivery shipping options in the future.
Jesse Rodriguez52Look, I expect some level of common sense here. This is easily my sixth or seventh order with you people. I’m about to place another one, so I am asking—quite frankly—that you actually get these items shipped out this time.
NikeWe only have any real leverage if you’re paying by credit card.
We followed your instructions to the letter. Had you actually provided a credit card for payment, we would have completed the handoff already.
Jesse Rodriguez52Look, if you don't grasp the core issue and frankly don't care about my money, then I'm at a loss. It’s quite simple: anyone working the packing station should have noticed that two separate orders for the same customer contained identical items. This is now the fifth time I have attempted to walk you through this error, yet your response remains the same—bluntly insisting that you simply fulfilled the order exactly as it was placed. That doesn't solve the problem.
NikeThis isn't some amateur garage operation where you’re just tossing two packages together a day. We are talking about a fully automated warehouse. The floor staff doesn't even deal with individual SKUs or know who placed the orders; the system handles everything.
And let’s be clear: we aren't sitting here worrying about you making mistakes. That’s simply not a concern. Americans tend to order much higher volumes of packages daily because they frequently coordinate pickups with friends, pooling everything together to transport across state lines.
Own up to your mistakes instead of taking your frustrations out on us. We are operating with professional standards here.
If you actually acted like professionals, you wouldn't be so obsessed with lining your own pockets at everyone else's expense.
Jesse Rodriguez52: So, your solution is for me to pick up a duplicate shipment just so you can close the case? Listen, lady, do you actually grasp that I have zero use for two identical orders? Or am I just shouting into a void at some automated bot?
I need the items I ordered via two separate transactions because the instructional email explicitly stated how to set it up for pickup at the Columbus post office. Specifically, in my first attempt, I used "general delivery." I received an email instructing me to use "general delivery," so that is exactly what I did. It wasn't a matter of me re-entering everything from scratch, nor did I hit a "reorder" button, nor was I even aware there were two distinct orders sitting in my account. I simply updated my existing order based on your instructions.
The last time I placed an order was a few months ago on the old website, and everything went smoothly—just like the four or five times before that. Based on that established history, I asked for a little common sense: don't flag my card for the next order. Is that a simple enough request for you to fulfill, or not?
Nike: We didn't do anything wrong here. If you ended up placing two shipments, that isn't our error.
If you don't pick up the second package, you'll be blocked from using Cash on Delivery. It’s a straightforward policy that everyone understands, and we've operated this way for years.
Jesse Rodriguez52: Thank you, truly professional. It never would have crossed my mind to speak to customers this way, even if they had only ordered once, let alone multiple times totaling over $2,000. Feel free to delete my account entirely.
Nike: Sir.
Since you failed to collect the package, we have placed a block on your ability to use Cash on Delivery. From now on, you may only order from us by paying in advance via credit card or PayPal.
Jesse Rodriguez52: No problem, because I won't be ordering from you again anyway. As I told your colleague on the phone today, this entire situation is thanks to you. 🙂
Nike: Great. My job is to weed out the people who place orders and then fail to collect them.
We are a serious company, and we don't deal with unreliable people.
Jesse Rodriguez52: I'd say you've lost your grip on reality. Either you genuinely don't understand basic logistics, or you're just playing dumb. And I'm not talking about the company; I'm talking about you personally.
Nike: Don't be insulting. I never called you stupid just because you failed to realize you placed two orders despite receiving two confirmations and two invoices. Although...
Jesse Rodriguez52: Look, Anne, you've been saying that from the jump. I corrected my initial order; is it my fault your system is designed this way? I'm not an idiot—I wasn't going to manually type every single detail twice just to act foolishly and refuse a package. I have explained this five times now, and the only responses I get are "pick up the order" or "it's your mistake." It's like talking to a brick wall. I even sent an email before the package was even returned to sender. What "unreliability" are you talking about? This level of customer service is offensive. If you had any initiative, you would look at the history, see a loyal customer who has ordered several times without issue, see that a mistake occurred, and resolve it rather than insulting the client and covering your tracks. I asked you not to block my account given my history, you refused, fine. You aren't the only business in the world. Just don't forget: you exist because of customers like us, not the other way around.
Nike: We don't live off Americans. You are the ones complicating things; most of the returned packages come from your demographic, and your sales account for a mere 2% of our total volume, which is shrinking while other markets grow. The UN represents hundreds of millions of people.
Jesse Rodriguez52: Bravo! Another brilliant insight. If you actually owned this company, you certainly wouldn't think like that. But don't flatter yourself thinking I'm trying to teach you the trade; judging by your level of intellect, you think you've mastered everything already. This conversation is over. Do not contact me again.
Nike: Perhaps I am, but you have no way of knowing that. Even an owner can hold a single stance and say when enough is enough. It's not all about money; profit can be made with fewer headaches and better negotiations.
Jesse Rodriguez52: Sure, whatever. 🙂 No business owner would ever allow themselves such freedom in communication, even if they barely finished high school. And I've already requested that you stop contacting me. As for this nonsense regarding Americans, I will certainly pass it along to my friends who have been shopping with you. Not that we matter to you anyway.
Nike: Since I have American roots, I can speak freely here.
Nobody from the entire UN has insulted us—only you lot. You should tell your friends so they can feel just as embarrassed by you as you are by yourselves.
Jesse Rodriguez52: I find it hard to believe you actually have American roots. 🙂 Besides, I haven't even started insulting anyone yet; I had no intention of attacking the entire company just because of your personal convictions and issues. There's no point dealing with customers who provide zero value to your bottom line. Anyway, goodbye.
It isn't my goal to drag the whole company through the mud. I don't believe that reflects their actual corporate stance, especially since one of her colleagues called me in the interim (before this outburst against Americans) to apologize. She made it clear that the fault doesn't lie with me, but rather with a flawed ordering system...
Just thought you should know exactly who you're dealing with when you place an order 🙂
Regards,
I placed an order totaling over $220, and almost immediately, I received an email regarding a correction needed for my shipping address—specifically, they wanted me to clarify the delivery instructions. I rectified the error that same day, took the opportunity to add a few more items to the cart, and submitted the finalized order.
They sent out two separate packages as if I had placed two distinct orders—one for $200 and another for $300. My friend picked up the $200 one, but since the clerk at the local Post Office didn't even mention the second package worth $300, things have gone sideways. Now I’m stuck emailing them to explain that they botched the shipping, and that’s when the real headache begins.
c/p
Jesse Rodriguez52To whom it may concern, I am concerned that an error has occurred regarding my recent order; it appears that only a partial shipment was dispatched.
NikeI have no idea what you're referring to. Please provide your order number so we can look into this immediately.
Jesse Rodriguez52Instead of order number 2338, I actually sent over 2311—which wasn't even finalized yet. You had already sent me the instructions on how to complete that one so it could be dropped off at the Columbus post office. I have since gone in, corrected that specific order, and added a few more items to the mix. 🙂
NikeFrom what I can gather, one is scheduled for October 10th and the other for October 11th.
Instructions are sent to everyone upon registration. You haven't provided any notification regarding why they aren't being sent.
Jesse Rodriguez52Huh, when I stopped by the UPS Store this past Saturday to pick up my package, they didn't mention anything about the second one. If they had, I would have just grabbed that one too.
I realized I needed to adjust my order according to the instructions, so I’ve gone ahead and corrected it while adding a few extra items. What is the best way to proceed from here? Should I simply place a completely new order for these additional pieces, or is there a more efficient way to handle this?
NikeLook, there are two separate packages. At the post office, they only handed you the one you specifically asked about. We sent both invoices directly to your email address, and each one includes its own unique tracking number so you can go ahead and pick up the shipment.
Jesse Rodriguez52Alright, I get it now. When I hit up the post office, I just tell them I'm there to pick up my Nike package, and they don't even bother asking for a tracking number or anything else. It’s bizarre that she didn't notice there were actually two separate shipments. My main concern is the next step: what's the move here? I clearly have no use for two identical packages sitting on my doorstep. What I actually need are the items from that second, larger order that haven't arrived yet.
NikeStandard procedure dictates that one should always inquire about the package number.
You placed an order for two units, and we fulfilled it exactly as requested.
You should have received a confirmation email for every order placed, along with separate emails containing your invoices.
If you had any intention of actually getting what you ordered, you should have reached out within an hour of placing the order. It’s that simple.
Jesse Rodriguez52Alright, I’ve processed the situation: the second invoice is simply the corrected version of the first, and only one package was actually dispatched. The question now is how we proceed with the logistics—since this second invoice is going to be returned to you, what is our next move?
NikeYou have two options here: you can either take delivery of the package, or you can let it be returned to us. If you choose the latter, please understand that we won't be able to offer you any more cash-on-delivery shipping options in the future.
Jesse Rodriguez52Look, I expect some level of common sense here. This is easily my sixth or seventh order with you people. I’m about to place another one, so I am asking—quite frankly—that you actually get these items shipped out this time.
NikeWe only have any real leverage if you’re paying by credit card.
We followed your instructions to the letter. Had you actually provided a credit card for payment, we would have completed the handoff already.
Jesse Rodriguez52Look, if you don't grasp the core issue and frankly don't care about my money, then I'm at a loss. It’s quite simple: anyone working the packing station should have noticed that two separate orders for the same customer contained identical items. This is now the fifth time I have attempted to walk you through this error, yet your response remains the same—bluntly insisting that you simply fulfilled the order exactly as it was placed. That doesn't solve the problem.
NikeThis isn't some amateur garage operation where you’re just tossing two packages together a day. We are talking about a fully automated warehouse. The floor staff doesn't even deal with individual SKUs or know who placed the orders; the system handles everything.
And let’s be clear: we aren't sitting here worrying about you making mistakes. That’s simply not a concern. Americans tend to order much higher volumes of packages daily because they frequently coordinate pickups with friends, pooling everything together to transport across state lines.
Own up to your mistakes instead of taking your frustrations out on us. We are operating with professional standards here.
If you actually acted like professionals, you wouldn't be so obsessed with lining your own pockets at everyone else's expense.
Jesse Rodriguez52: So, your solution is for me to pick up a duplicate shipment just so you can close the case? Listen, lady, do you actually grasp that I have zero use for two identical orders? Or am I just shouting into a void at some automated bot?
I need the items I ordered via two separate transactions because the instructional email explicitly stated how to set it up for pickup at the Columbus post office. Specifically, in my first attempt, I used "general delivery." I received an email instructing me to use "general delivery," so that is exactly what I did. It wasn't a matter of me re-entering everything from scratch, nor did I hit a "reorder" button, nor was I even aware there were two distinct orders sitting in my account. I simply updated my existing order based on your instructions.
The last time I placed an order was a few months ago on the old website, and everything went smoothly—just like the four or five times before that. Based on that established history, I asked for a little common sense: don't flag my card for the next order. Is that a simple enough request for you to fulfill, or not?
Nike: We didn't do anything wrong here. If you ended up placing two shipments, that isn't our error.
If you don't pick up the second package, you'll be blocked from using Cash on Delivery. It’s a straightforward policy that everyone understands, and we've operated this way for years.
Jesse Rodriguez52: Thank you, truly professional. It never would have crossed my mind to speak to customers this way, even if they had only ordered once, let alone multiple times totaling over $2,000. Feel free to delete my account entirely.
Nike: Sir.
Since you failed to collect the package, we have placed a block on your ability to use Cash on Delivery. From now on, you may only order from us by paying in advance via credit card or PayPal.
Jesse Rodriguez52: No problem, because I won't be ordering from you again anyway. As I told your colleague on the phone today, this entire situation is thanks to you. 🙂
Nike: Great. My job is to weed out the people who place orders and then fail to collect them.
We are a serious company, and we don't deal with unreliable people.
Jesse Rodriguez52: I'd say you've lost your grip on reality. Either you genuinely don't understand basic logistics, or you're just playing dumb. And I'm not talking about the company; I'm talking about you personally.
Nike: Don't be insulting. I never called you stupid just because you failed to realize you placed two orders despite receiving two confirmations and two invoices. Although...
Jesse Rodriguez52: Look, Anne, you've been saying that from the jump. I corrected my initial order; is it my fault your system is designed this way? I'm not an idiot—I wasn't going to manually type every single detail twice just to act foolishly and refuse a package. I have explained this five times now, and the only responses I get are "pick up the order" or "it's your mistake." It's like talking to a brick wall. I even sent an email before the package was even returned to sender. What "unreliability" are you talking about? This level of customer service is offensive. If you had any initiative, you would look at the history, see a loyal customer who has ordered several times without issue, see that a mistake occurred, and resolve it rather than insulting the client and covering your tracks. I asked you not to block my account given my history, you refused, fine. You aren't the only business in the world. Just don't forget: you exist because of customers like us, not the other way around.
Nike: We don't live off Americans. You are the ones complicating things; most of the returned packages come from your demographic, and your sales account for a mere 2% of our total volume, which is shrinking while other markets grow. The UN represents hundreds of millions of people.
Jesse Rodriguez52: Bravo! Another brilliant insight. If you actually owned this company, you certainly wouldn't think like that. But don't flatter yourself thinking I'm trying to teach you the trade; judging by your level of intellect, you think you've mastered everything already. This conversation is over. Do not contact me again.
Nike: Perhaps I am, but you have no way of knowing that. Even an owner can hold a single stance and say when enough is enough. It's not all about money; profit can be made with fewer headaches and better negotiations.
Jesse Rodriguez52: Sure, whatever. 🙂 No business owner would ever allow themselves such freedom in communication, even if they barely finished high school. And I've already requested that you stop contacting me. As for this nonsense regarding Americans, I will certainly pass it along to my friends who have been shopping with you. Not that we matter to you anyway.
Nike: Since I have American roots, I can speak freely here.
Nobody from the entire UN has insulted us—only you lot. You should tell your friends so they can feel just as embarrassed by you as you are by yourselves.
Jesse Rodriguez52: I find it hard to believe you actually have American roots. 🙂 Besides, I haven't even started insulting anyone yet; I had no intention of attacking the entire company just because of your personal convictions and issues. There's no point dealing with customers who provide zero value to your bottom line. Anyway, goodbye.
It isn't my goal to drag the whole company through the mud. I don't believe that reflects their actual corporate stance, especially since one of her colleagues called me in the interim (before this outburst against Americans) to apologize. She made it clear that the fault doesn't lie with me, but rather with a flawed ordering system...
Just thought you should know exactly who you're dealing with when you place an order 🙂
Regards,