Is the customer always right?
in Economy ·
Adam Nguyen11 said:Of course they aren't always right, but let’s be real—they’re in a much better position than the clerk. When you're working for someone else, you're stuck trying to protect both your own job security and the store's reputation, all while dealing with those obnoxious, nitpicky customers who know exactly how to exploit the system. It’s a mess; the law sets one set of rules, the manager sets another, then there's what the customer demands, and at the end of the day, the clerk is the one caught in the crossfire, expected to somehow satisfy the legal requirements, the boss, and the customer all at once. It’s a pretty helpless spot to be in. Customers can sense that vulnerability, too, and they often push just for the sake of being difficult—even when they don't actually know what they want, like this guy in the bread example. He was clearly just having a bad day and felt the need to drag someone else down with him. Sometimes, simple human spite and rudeness just override everything else, including consumer rights in a case like this...
Hehe... I'm with you on this... the real question is whether you can actually train or reshape your staff to think that way. It really comes down to whether you hire someone with a good head on their shoulders. You have to train the ones you have, because every new hire is eventually going to adapt to the environment they're dropped into...
And as for the customers... oh man, yes... you get some absolute gems!!!! 😁
Look at the environment: either you have highly trained employees (and even then, you're never 100% certain), or you end up dealing with a crowd where maybe 30% are just looking for a fight over nothing. Who do you trust? Obviously, the customer is "always right," but you have to explain that politely while risking $67 offering them a little something extra to smooth things over so they stay loyal—or you just cut them loose once you realize you're dealing with a nightmare... So, once again, it all boils down to the subjective judgment of a skilled salesperson. 🤷
Gregory Williams7 said:A customer is only as right as the money they spend. For those measly $2.25, he would have been kicked out of the store long ago.
He is simply frustrated and looking for someone to pick a fight with for no reason. If he had actually paid full price for that bread, $3333 maybe they would have apologized or compensated him. As it stands, they would just throw him out onto the street and ban him from ever returning.
Hmm... I guess those "cheapskates $2.25" are feeling pretty broke if they've calculated that they can't spend more than $6.75 😕