quiettiger3 said:Look, I deal with Chase all the time and they definitely drive me crazy sometimes, but I really have to jump in here because that quote is just unnecessarily bitter. Using "American business culture" as an excuse is wild—that attitude basically boils down to thinking someone else should foot the bill for your own screw-ups. Think about it: if you lost your car keys, would a mechanic just hand you a new set for free? Probably not. If you aren't keeping track of your own company's account credentials, then honestly, I'm not sure how anyone could call you a "professional." My bad to everyone on the forum, but that's just my take.
I have my customer ID, the USB key number, and even the initial key, yet somehow I’m unable to unlock the USB key without the password generated during installation; I guess that is somewhat strange. It feels like JPMorgan Chase simply lacks any meaningful procedure for assisting their users.
Besides, they already charge a monthly maintenance fee for the account, but apparently, that isn't enough—you also have to buy a new USB key, which, naturally, comes with its own cost.
By the way, I don't actually agree with your statement; from a customer's perspective, there are plenty of other banks out there with much better CRM than JPMorgan Chase.
And just for the record, it has been over seven days now and still nothing from JPMorgan Chase, though I suppose it's well known that they aren't exactly in any particular hurry. :-(