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Posts by Linda Ross38

9 posts shown.

Slow Wi-Fi in IT Support ·
wearymason4 said:Unlike a hardwired LAN connection, Wi-Fi is always going to deal with interference. It’s not just your own gadgets clashing; you’ve got all those neighbors nearby broadcasting signals that mess with yours too.
Grab an app for your phone that shows you the channel status and signal strength for all the local Wi-Fi networks. Check it out by your router to see which channel has the weakest signals, then run the same check in your room. You’ll want to jump onto whichever channel has the least amount of noise. Once you find it, log into your router settings and manually set it to that specific channel instead of leaving it on "auto." Save the changes, give it a shot, and see if things smooth out.

You could actually handle all of this using a school computer or a laptop
they can scan to see which channel is currently active and identify which ones are the most congested in her neighborhood.
Slow Wi-Fi in IT Support ·
Thomas Wilson4 said:Hey there,
I'm dealing with some major internet issues... specifically my Wi-Fi.
I've got an iPhone 6 (only three months old) and I'm running an Xfinity Gateway from Verizon.
Everything works perfectly on my desktop when I'm plugged in via Ethernet, but my phone? Total disaster. It shows as connected all the time, but then it’s either painfully slow or just sits there spinning forever without loading a single thing. There are these tiny, rare moments where it actually works, but you can't count on it.
I tried running a speed test on my phone, and honestly, the numbers look fine—download is at 11.47 mbps and upload is 2.60 mbps.
I have zero clue what the deal is here. 🙂

Maybe try testing it with a different device, like others have already suggested?
Have you tried the classic move of just turning the modem off and back on again?
You could also give technical support a call and ask them to perform a factory reset on the modem before trying again.

One of those steps should hopefully get everything back on track for you!👍
Having issues with my email account in IT Support ·
bluetiger132 said:I haven't changed a single setting—this just started happening out of nowhere! I can send emails from my secondary account to this one without any issues, but the reverse just won't work. What’s really throwing me for a loop, though, is that weird message my colleague received that appeared to be sent from my address.

So, what specific error message pops up when the email fails to send?
I mean, does the system actually give you some kind of notification at all?
Maybe try resetting your password first...
As for that message your coworker got—that sounds like classic spam. It's entirely possible your account has been compromised.
It could be some random bot somewhere out there using your address to blast out junk mail.
Internet connection issues in IT Support ·
neontrucker23 said:Lately, my computer has been randomly shutting down on me in the middle of the evening—it just cuts out! When I try to boot it back up, I get this error message: "American Megatrends - CPU Over Temperature Error. Press F1 to resume." I’m guessing it’s an overheating issue, right? What should I do? Honestly, I’m a bit out of my element when it comes to computer hardware, so any advice would be amazing. Thanks!

If you aren't tech-savvy, your best bet is really to take it to someone who knows their way around a motherboard.
It sounds like you might need to give the tower a good cleaning or perhaps swap out the thermal paste...
Having issues with my email account in IT Support ·
Hmm...

The only thing that comes to mind right now—and I could be totally off here—is that maybe your inbox is just completely maxed out? If you're over your storage limit, those emails simply won't land.
Have you tried sending a test email to yourself from a different account—say, a Gmail or Outlook address—just to see if it actually goes through? And more importantly, did you happen to catch an error message or a "bounce back" notification explaining why it failed?
Also, is it possible there’s a filter in place? You know how it is—you might have accidentally flagged that sender as spam or set up a rule to auto-delete their messages without even realizing it!
There really could be a whole laundry list of technical hiccups causing this.
Keeps asking me to install Java? in IT Support ·
Maybe give a different browser a shot and see if that helps
Try uninstalling Java entirely and then doing a clean reinstall from scratch
Also, just a heads-up—be careful because there are tons of sketchy sites out there claiming to offer Java downloads, and you could easily end up picking up some nasty virus or malware instead
How to disable "Run as administrator" prompts? in IT Support ·
John Turner34 said:for instance
http://www.7tutorials.com/how-run-pr...ator-windows-7

one way to handle this is
well, the others have already pointed out the most likely culprit—could it be that you aren't logged in with the right account? If the current user doesn't have administrator privileges, you'll run into walls constantly! It might even be a case of having multiple accounts set up,
Having issues with my email account in IT Support ·
I was just wondering—how do you usually handle your inbox? Are you more of a dedicated mail client person, maybe using something like Outlook or Thunderbird, or do you prefer just logging straight into the web interface through Gmail or Yahoo?
Windows 7 won't boot? in IT Support ·
If it gives you the option, why not try booting up into Safe Mode first? It might just save you a lot of headache!