Intel Visa
in Banking, Insurance & Loans ·
goldenjackal16 said:I have a question.
I recently opened a foreign currency account at JPMorgan Chase. The account is held in USD.
Since then, I’ve deposited about $200 and successfully made three online purchases using my Intel card.
My balance was sitting at around $35. Today, I tried to make another purchase for $85, so I headed down to the branch with $133 (~$80) in cash, intending to deposit it into the account so I could cover the cost.
After I deposited those $133, I came home, only to find the transaction wouldn't go through. I kept getting an error message—even though this card usually works fine on this specific site—despite the fact that I should have had over $100 in the account. At least, that's what I thought, because
When I checked my receipt, which was marked as a "currency sale," I realized that from my $133, I actually ended up buying 55€. That wasn't my intention at all.
So now, on this account which is supposed to be in dollars, I’m holding $35 and 55€. It seems because I didn't explicitly demand dollars instead of euros, the teller didn't ask for clarification and just converted my USD into euros before depositing them into my dollar account.
Is this why my purchase is being declined? Can anyone tell me how to fix this? I'm planning to head back to JPMorgan Chase tomorrow...
(In the past, my deposit slips always specified I was buying dollars and everything went smoothly. Clearly, the teller today got mixed up; everyone else has always converted my funds into dollars without issue.)
I hope that makes sense. Waiting for your thoughts. 🙂
From what I understand, if you have access to their online banking, you can probably fix this right from your phone without having to drive back to the branch. You might lose a couple of bucks on the conversion from euros back to dollars, but it's much easier.