Private practices vs. UnitedHealth Group clinics
in Health ·
So, here’s the deal...
A few years back, I stumbled upon this OB-GYN clinic online—looked great, glowing reviews, close to my place, so I figured, why not? Give it a shot.
I’ve seen both a female doctor and a male doctor there. Honestly, I usually stick to women, but this guy actually turned out to be solid, so he’s pretty much my go-to now.
Up until now, I’ve been pretty happy with them—they aren't breaking the bank either—but there are a few things that just drive me absolutely insane:
They have a handful of nurses and receptionists, but good luck getting anyone on the phone without calling incessantly for two or three hours straight. Then, when you finally show up in person, you see them sitting right next to ringing phones, gossiping with their friends on their private cell phones while completely ignoring the office line.
And get this—last time I was there, the doctor gave me a thorough exam. We even chatted a bit about what he was doing during the process. But once we were done and we sat down for him to write up my results, they patched in some phone call that lasted over 20 minutes. So there I am, squirming in my chair and checking my watch because I have to get to work, and he’s just scribbling stuff on a little scrap of paper—all while staying on this NON-STOP CONVERSATION—then signs it and basically shooes me out the door without saying a single word.
Then, as I’m paying and getting dressed to leave, I run into him in the hallway—meaning the call was finally over—and he doesn't even offer an apology. Not a "sorry about that," nothing. Just silence.
Now, look, the doctor himself is excellent, and I really don't want to go hunting for someone else, but how am I supposed to handle it if this happens again? And how do I tell the front desk people that we actually need them to pay attention to the job without coming off like some total old lady complaining about everything?
Thanks!
A few years back, I stumbled upon this OB-GYN clinic online—looked great, glowing reviews, close to my place, so I figured, why not? Give it a shot.
I’ve seen both a female doctor and a male doctor there. Honestly, I usually stick to women, but this guy actually turned out to be solid, so he’s pretty much my go-to now.
Up until now, I’ve been pretty happy with them—they aren't breaking the bank either—but there are a few things that just drive me absolutely insane:
They have a handful of nurses and receptionists, but good luck getting anyone on the phone without calling incessantly for two or three hours straight. Then, when you finally show up in person, you see them sitting right next to ringing phones, gossiping with their friends on their private cell phones while completely ignoring the office line.
And get this—last time I was there, the doctor gave me a thorough exam. We even chatted a bit about what he was doing during the process. But once we were done and we sat down for him to write up my results, they patched in some phone call that lasted over 20 minutes. So there I am, squirming in my chair and checking my watch because I have to get to work, and he’s just scribbling stuff on a little scrap of paper—all while staying on this NON-STOP CONVERSATION—then signs it and basically shooes me out the door without saying a single word.
Then, as I’m paying and getting dressed to leave, I run into him in the hallway—meaning the call was finally over—and he doesn't even offer an apology. Not a "sorry about that," nothing. Just silence.
Now, look, the doctor himself is excellent, and I really don't want to go hunting for someone else, but how am I supposed to handle it if this happens again? And how do I tell the front desk people that we actually need them to pay attention to the job without coming off like some total old lady complaining about everything?
Thanks!