rapidpuma59
Newcomer
8 messages
joined Sep 2015
Greetings!
After I finally decided to ditch my old Athlon 64 and that ancient ASRock motherboard to upgrade to an Intel Core i5-4570 on H87-HD3, I went ahead and performed a clean reinstall of Windows 7 using an original disc. Now, I’ve hit a wall with Windows Update, and frankly, it’s becoming quite a headache. I have spent far too much time scouring various forums and reading through endless threads, yet nothing seems to provide a solution. I even attempted to use Microsoft Support tools, but the result was absolutely zero progress. It simply refuses to let me modify any settings; specifically, when I attempt to set it to update automatically and click OK, the system just ignores the command entirely. It persistently prompts me to restart the computer, but of course, after a reboot, everything remains exactly as broken as before. When I ran the problem report as an administrator, this specific error popped up:
Microsoft-Windows-WindowsUpdateClient/Operational
Windows update lost connectivity
File name B2983D76-E1A1-4591-B6BD-E6562Fc6E72E.Diagnose.Admin.0.etl
Eror code -939523550
We even attempted a complete reinstallation of Windows, hoping for a fresh start, but the issue persists stubbornly.
Has anyone here encountered such a bizarre malfunction? The friend who handled the installation is a professional IT specialist, and since we are using genuine Windows, I know they work perfectly fine on three other machines in the house—and they worked flawlessly on my previous setup before this hardware upgrade.
I would be most grateful for any assistance you can offer.