Ryan Taylor7 said:Does anyone who knows bikes well know if the wheels on a trekking model have to be perfectly lined up? When looking from behind, it looks like the front wheel sits slightly to the right and the back one is slightly to the left. Is that supposed to happen? The bike is brand new, so I'm asking. Thanks for the help. The whole bike cost over $7,000, so I want to know if this is normal for these models..
That happens if you didn't center the axle pins correctly. Those pins let you shift the axle left or right using a simple technique—loosen one while tightening the other. The wheels should stay as aligned as possible for balance and easier handling (likely the mechanics at the shop weren't paying enough attention during assembly). Remove those rubber protective covers around the bolts if they have them and check the pins. You don't need pliers; you can loosen them by hand to center the axle through the headset. Just be careful not to tighten the pins too much against the ball bearings, or you'll squeeze out the grease and the wheel won't spin easily. Also, don't leave too much space, or the bearings will shift around inside and damage the bearing itself.
Put the protection and bolts back on once you've centered the axle, and you're set. Slide it into the fork and tighten it with a quick release. Check to see if the wheel wobbles side-to-side; if it does, the bolts aren't tight enough. Do the same for the rear wheel. Unless one wheel is already centered, just align the one that isn't. Since you bought a trekking series, you basically bought a hybrid. It shouldn't look like that, because no bike should be built that way—it ruins stability. The more weight you carry, the worse that stability gets, and having misaligned wheels adds even more risk.
My bad, I see further down the thread that it was a manufacturing error. Glad you got it sorted out.