Megan Moore60
Member
10 messages
joined Nov 2011
I honestly need to vent a little bit about my experience with IBM... A buddy of mine dropped his PC off with them for repairs (he actually bought the whole rig there, too), and I can't even remember if it was right before or after Christmas, but he still hasn't seen it. He’s called them several times now, and they can't even give him a straight answer on when it'll be ready or what the actual issue is. All they'll say is that they're waiting on some specific component from a supplier and that the timeline is entirely out of their hands—which is just a convenient way of saying they have zero clue. To make matters worse, they won't even tell him which part they're waiting on. It feels incredibly dismissive and, frankly, pretty arrogant. We're talking a full month since he left it in their hands. On top of all that, they push this ridiculous nonsense that if you've ever so much as cracked open the case, your warranty is instantly void. I don't know if that's standard practice or what, but to me, it feels like a total scam. It's just gross.