#641 ·
This thread was basically made for me 😠 😠
So, let’s dive into my little saga regarding the supposed "right" a patient has to choose their own primary care physician.
I need to switch my GP, so I decided to take the logical route—you know, the one that actually makes sense? I called Medicare, asked the lady to check near my neighborhood for any doctors who haven't hit their cap yet (they're supposed to be under 1,900 patients), and that's when the absolute circus began...
I called them one after another, and every single person just brushed me off with some variation of "we're totally full."
I don't even want to mention how much time I wasted on the phone trying to get through to everyone.
When I finally got home, I sent an email to obvezno-osiguranje@hzzo-net.hr asking if they had a list of doctors actually accepting new patients, since calling every single clinic in Washington, D.C. isn't exactly a great use of my life.
Still no response today....
I called Medicare again this morning to ask for advice, and the woman tells me, "Look, there's nothing we can do for you, it's just plain rude of them, you can file a complaint." Then she casually mentions there are three doctors in a clinic just three blocks away.
Out of those three, I manage to reach one, and of course, he turns me down too.
Then I call the clinic I'm technically assigned to (the afternoon shift)—both of them blow me off. A nurse at another clinic even tells me that their colleague from the opposite shift *should* have taken me, even though that same woman snubbed me yesterday!
Then, at a clinic in the next neighborhood, I get rejected yet again.
I was so incredibly pissed that I called the Department of Health and Human Services hotline: 0800 200 063.
The website says—and the automated operator confirms—that live people are available from 8 to 4, but somehow, at 3:30 PM, I'm still stuck talking to a robot.
I left my info and gave a brief rundown of the mess.
About 15 minutes later, my phone rings. It's a woman from the Department of Health and Human Services. She didn't really know what to tell me; she seemed like she wanted to suggest everything I'd already tried with Medicare, but since I had, she just said she'd pass my complaint along...
And honestly, what can I say? On paper, I have the right to primary healthcare and to choose my doctor. In reality? It's a complete joke.
Tomorrow, I'm heading down to the local clinic in person. If they reject me, I'm demanding a written refusal. Then I'm sending the whole story, along with that paperwork, straight to Milinović and let him try finding me a GP himself.
Just as a little side note from the Medicare regulations (specifically the rules on exercising the right to freely choose a primary care physician or dentist):
Article 9.
A chosen doctor has the right to refuse a patient only in the following cases:
1. If the number of enrolled patients under their care exceeds the maximum limit set
by general agency policy.
2. If there is a breakdown in the relationship between the chosen doctor and the insured person.
The reason for refusing a patient must be recorded by the doctor in the designated section of the official statement form.
A chosen doctor is NOT allowed to refuse a patient simply because the person is older,
sick, immobile, an addict, or suffers from mental illness, or for any other reasons that are NOT
listed in paragraph 1 of this article.
P.S. Every month, several thousand dollars are stripped from my paycheck for health insurance.
This is going in the news. ☕
So, let’s dive into my little saga regarding the supposed "right" a patient has to choose their own primary care physician.
I need to switch my GP, so I decided to take the logical route—you know, the one that actually makes sense? I called Medicare, asked the lady to check near my neighborhood for any doctors who haven't hit their cap yet (they're supposed to be under 1,900 patients), and that's when the absolute circus began...
I called them one after another, and every single person just brushed me off with some variation of "we're totally full."
I don't even want to mention how much time I wasted on the phone trying to get through to everyone.
When I finally got home, I sent an email to obvezno-osiguranje@hzzo-net.hr asking if they had a list of doctors actually accepting new patients, since calling every single clinic in Washington, D.C. isn't exactly a great use of my life.
Still no response today....
I called Medicare again this morning to ask for advice, and the woman tells me, "Look, there's nothing we can do for you, it's just plain rude of them, you can file a complaint." Then she casually mentions there are three doctors in a clinic just three blocks away.
Out of those three, I manage to reach one, and of course, he turns me down too.
Then I call the clinic I'm technically assigned to (the afternoon shift)—both of them blow me off. A nurse at another clinic even tells me that their colleague from the opposite shift *should* have taken me, even though that same woman snubbed me yesterday!
Then, at a clinic in the next neighborhood, I get rejected yet again.
I was so incredibly pissed that I called the Department of Health and Human Services hotline: 0800 200 063.
The website says—and the automated operator confirms—that live people are available from 8 to 4, but somehow, at 3:30 PM, I'm still stuck talking to a robot.
I left my info and gave a brief rundown of the mess.
About 15 minutes later, my phone rings. It's a woman from the Department of Health and Human Services. She didn't really know what to tell me; she seemed like she wanted to suggest everything I'd already tried with Medicare, but since I had, she just said she'd pass my complaint along...
And honestly, what can I say? On paper, I have the right to primary healthcare and to choose my doctor. In reality? It's a complete joke.
Tomorrow, I'm heading down to the local clinic in person. If they reject me, I'm demanding a written refusal. Then I'm sending the whole story, along with that paperwork, straight to Milinović and let him try finding me a GP himself.
Just as a little side note from the Medicare regulations (specifically the rules on exercising the right to freely choose a primary care physician or dentist):
Article 9.
A chosen doctor has the right to refuse a patient only in the following cases:
1. If the number of enrolled patients under their care exceeds the maximum limit set
by general agency policy.
2. If there is a breakdown in the relationship between the chosen doctor and the insured person.
The reason for refusing a patient must be recorded by the doctor in the designated section of the official statement form.
A chosen doctor is NOT allowed to refuse a patient simply because the person is older,
sick, immobile, an addict, or suffers from mental illness, or for any other reasons that are NOT
listed in paragraph 1 of this article.
P.S. Every month, several thousand dollars are stripped from my paycheck for health insurance.
This is going in the news. ☕