fadedcrane92
Member
17 messages
joined Apr 2014
So, I dropped off my power of attorney for the online Medicare portal at the local office back on April 9th. By the 15th, I got an email notification saying my documentation was all cleared and ready for pre-activation—so, when does the online service actually kick in?
Every time I ask, they just give me the runaround—they claim they have no idea when the digital service will be live and tell me I might as well just show up in person at a branch. Honestly, it feels like even the staff doesn't know if my access has been activated or not.
The thing is, I really don't want to trek down to a physical office if I can avoid it; it’s not exactly right around the corner from me, and I’m trying to get everything handled from my home office.
I'm wondering if this is some sort of versioning conflict—whenever I launch their SuperJam client and log in using my security key, it says "Connection Successful," but then as soon as it tries to pull up any data, the window snaps shut and throws a "Connection Terminated" error. If anyone here has dealt with this, could you let me know if that means my account is actually active and I'm just dealing with some glitchy software—maybe a Java issue or some weird driver mismatch—or does it mean the service hasn't actually been provisioned yet?