Jessica Morris6 said:This service is absolute garbage. It’s my first time ever using them, and right out of the gate, it’s a disaster. You fill out all your info in the app, but when you get to the address field, it demands a house number—except my official ID just lists it as "Bldg B." Because of that tiny technicality, they won't let me pick up my cash at a local branch, yet the app won't let me edit the address to fix the mistake...
I tried calling customer service, and since they only speak English, I had to struggle through explaining the whole mess with my thick accent. They actually had the nerve to tell me to send an email requesting an address change and to include some "mtsc" code at the end of the message to "speed things up," even though I don't even have one because I haven't completed a single transaction yet. Then, naturally, I get an email response telling me they aren't even allowed to change addresses...
Give me a break. 🤦
Too much drama. You can just fill out the form with a pen in person.
ironcyclist58 said:The way I see it, nobody would bother with the transfer option because then the recipient needs an Aircash account too, which just drives the fees even higher. It’d be smarter to just aim for the Chase ATM withdrawal. But instead of picking it up yourself, you'd hand over the code to the recipient... though I'm not sure how much that code is worth once it's generated, or if they'd have to be standing right in front of the ATM the second it pops up...
The generated code is only good for 30 minutes.
Using the Aircash Chase ATM option compared to Western Union online only makes sense if you're moving up to $200. Here’s why. 🙂
When sending from the US, for amounts up to $100, the fee is $1.90, and for anything over $100, it's a flat $3.90. At least, that’s what the estimate shows on their website and app.
Trying to pay through an agent at a physical location is a total waste because the fees are extortionate.
Example:
If I’m sending $900 from the US to Germany online, I pay $903.90. If I go through an agent, I’m paying $938.00 because the fee for that amount jumps to $38. That is a massive difference.
If I use Aircash to withdraw from a Chase ATM, I’m paying $918.00 (which is 2% of the total).
Bottom line: The Western Union way works fine, but strictly online via their site. Forget about doing it at a physical branch unless you absolutely have no other choice.