Robin Sanchez5 said:Hey, just wanted to vent about my nightmare experience at Dvornik jewelry in San Francisco. They’ve got a huge reputation, but man...
After they resized my engagement ring, I noticed the diamond was wobbling in its setting. I went back thinking it was an easy fix, but the clerk—who’s actually the owner's son—just shrugged and said it was totally normal. Even the owner backed him up!
Fast forward four months, and the stone just pops right out. No impact, no nothing, it just fell out. Sadly, I couldn't find the diamond anywhere 😢
So I head back to get a new stone set. Since I bought it less than six months ago, I naively expected it to be cheap—maybe even free! Nope. They tried to charge me $667"with a discount." Like, let's be real, it’s just a standard tiny little stone, nothing crazy. I ended up overpaying just to get it over with. (Later I found out I could've gotten way better deals elsewhere, but I was foolish enough to think staying with the original jeweler was the smart move)
To make matters worse, when I finally went to pick up the ring, the price had somehow jumped even higher than what they quoted me(!!!!)
The stone isn't wobbling anymore, mostly because they sent it off to a specialist in New York for repairs (since they were the ones who messed up the resizing in the first place)
And get this—when I was picking it up, the owner actually had the nerve to lecture me! He told me I need to be "more careful" with the ring and can't just treat it however I want. EXCUSE ME? I’m not going to walk around on eggshells just because I'm wearing a ring
Anyway, just posting this so nobody else gets burned like I did. It was a total disaster, even if the owner acts all sweet and charming to cover it up.
Thank you for posting yet another identical critique online. The truth is slightly different, but I hope you are happy with your ring now.
I explained why on Google Reviews and Facebook, but if you want to share this with as many people as possible, it's only fair that I share my side too.🙂.
Let’s go through this step by step:
Resizing a ring will not affect the stone in the setting; the band is narrowed at the bottom, not at the top. The stone was stable at the top, which is how it was sold—I personally inspect them myself.
Why did it move?
A stone has prongs that serve as security; if it snags on something—for example, a piece of clothing—the prong can bend slightly, resulting in the stone shifting because the prong is no longer aligned.
Why didn't we give a red alert that the stone was about to fall out?
Because there was no reason for an alarm at that time. The prong was only slightly bent, so there was no danger. Yes, the stone had minor movement, but it was nowhere near—I repeat, nowhere near—falling out. Obviously, no one can predict the future; yours fell out four months after the resizing.
When snagging on clothes or dropping things happens repeatedly, or if there is a heavy pull, the result is that the stone eventually falls out because the prong moves out of the crown and the stone slips out.
"On its own" is impossible. If that were possible, I would have far too much work here dealing with countless rings where zircons or diamonds just fall out spontaneously.
We rebuilt your crown and reinforced it with gold. It was sent to New York because our master prong setter was unavailable at the time; that is just standard practice for us.
Moving on: the price of the diamond.
As often repeated, the price depends on several factors.
In your case, as I recall, it was a G/VS1 combination, which is not the same as an H/SI1 or perhaps a pique where inclusions are visible to the naked eye.
Of the three options listed, we have three distinct price points. While they all technically qualify as diamonds, the disparities in quality are glaringly obvious, which ultimately dictates the final cost. This is precisely why many jewelers will quote you wildly different numbers; they simply don't account for the specific characteristics of the original stone you were sold. Using terms like "much more affordable" is just industry shorthand for inferior color and clarity—though, naturally, they won't be so blunt about it with you.
To wrap this up: no one here has ever attacked you, looked at you sideways, or spoken to you disrespectfully. We don't engage in that sort of behavior. Yes, caution is necessary—not just with diamonds, but with any new purchase. Honestly, I am sorry this happened to you, and I am sorry that this "experience" has left you feeling this way. I hope that moving forward, you will be more careful with the ring and that it serves you exactly as you intended. Personally, I find it quite uncomfortable to read the same repetitive online reviews months after a repair has been completed. My phone number is available to you daily should any grievances or claims arise.
Regards from the polite and "sweet" version of myself,