Robin Sanchez5
Newcomer
3 messages
joined Oct 2019
Hey, just wanted to vent about my nightmare experience at Dvornik jewelry in San Francisco. They’ve got a huge reputation, but man...
After they resized my engagement ring, I noticed the diamond was wobbling in its setting. I went back thinking it was an easy fix, but the clerk—who’s actually the owner's son—just shrugged and said it was totally normal. Even the owner backed him up!
Fast forward four months, and the stone just pops right out. No impact, no nothing, it just fell out. Sadly, I couldn't find the diamond anywhere 😢
So I head back to get a new stone set. Since I bought it less than six months ago, I naively expected it to be cheap—maybe even free! Nope. They tried to charge me $667"with a discount." Like, let's be real, it’s just a standard tiny little stone, nothing crazy. I ended up overpaying just to get it over with. (Later I found out I could've gotten way better deals elsewhere, but I was foolish enough to think staying with the original jeweler was the smart move)
To make matters worse, when I finally went to pick up the ring, the price had somehow jumped even higher than what they quoted me(!!!!)
The stone isn't wobbling anymore, mostly because they sent it off to a specialist in New York for repairs (since they were the ones who messed up the resizing in the first place)
And get this—when I was picking it up, the owner actually had the nerve to lecture me! He told me I need to be "more careful" with the ring and can't just treat it however I want. EXCUSE ME? I’m not going to walk around on eggshells just because I'm wearing a ring
Anyway, just posting this so nobody else gets burned like I did. It was a total disaster, even if the owner acts all sweet and charming to cover it up.