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BSOD issues - help needed!

Started by William Booth82 · · 👁 5 views · 17 replies

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Participants William Booth82Grace Cox2William Richardson12steelnomad92
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#1 ·
Hello everyone. I am new to this forum and hope you can assist with an ongoing issue.
I purchased a new PC about a month ago. After installing Windows, everything functioned perfectly until recently. Now, I am experiencing BSODs almost every other day. They occur randomly, whether I am browsing the web, gaming, or simply away from the desk. I found 10 critical events in the Event Viewer. Here is an image; any advice would be appreciated. 😛

https://scontent.fzag1-1.fna.fbcdn.com...31&oe=5D2630F9
Grace Cox2 Grace Cox2 Newcomer
5 messages
joined Apr 2019
#2 ·
That’s most likely what happens after a Windows update messes with your power management settings. Here’s how you fix it: kill off Fast Boot—specifically by disabling hibernation—and just set your sleep mode to never:

https://www.tenforums.com/tutorials/...dows-10-a.html
👍
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#3 ·
Thanks. 🙂 I ran into that same suggestion once and tried it myself, but no luck..
Grace Cox2 Grace Cox2 Newcomer
5 messages
joined Apr 2019
#4 ·
Take a peek at the Control Panel and check Device Manager to see if any hardware is throwing a tantrum with buggy drivers—look for those annoying yellow or red warning icons. You should also run a memory test to see if your RAM is acting up and hit your drives with a `chkdsk c: /f` to make sure the file system isn't a mess. Finally, run a full scan with an antivirus and antispyware; if you aren't paying for a premium suite, just stick with Microsoft Defender and the free version of Malwarebytes. 👍
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#5 ·
Thanks, everyone. I've followed all your instructions. I'll monitor things for a few days and let you know if everything stays stable. Best regards. 👍
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#6 ·
Checking back in after two days. The blue screen issue has returned. I installed BlueScreenView hoping to gain some insight, but I suspect I'll still need your expertise to figure out what's actually happening here. Please let me know if you have any further suggestions. Here is the data from the application:

On Fri 22.2.2019. 20:43:21 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x7469)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8009A396C16, 0xFFFFF385BD6D74E0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the NT Kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

It seems like a driver issue, but everything in Device Manager shows as up to date and there are no warning icons present.🙏 help
Grace Cox2 Grace Cox2 Newcomer
5 messages
joined Apr 2019
#7 ·
https://www.thewindowsclub.com/fix-n...-on-windows-10

If you look at step two, you'll want to head into your BIOS and flip these switches off:

2] Disable C-states and EIST in BIOS
William Richardson12 William Richardson12 Regular
301 messages
joined Aug 2014
#8 ·
If none of that works, just zip up those Memory Dump files and upload them somewhere. I'll take a look and see what they're actually saying... 😉
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#9 ·
I can't find this option anywhere in my BIOS. I'm running an Intel Core i5-8400.. :/
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#10 ·
Despite everything discussed, I just experienced another crash. Here is how it looks this time:

https://scontent.fzag1-1.fna.fbcdn.n...37&oe=5CDDEFD6
William Richardson12 William Richardson12 Regular
301 messages
joined Aug 2014
#11 ·
Just go ahead and hunt down those Memory Dump files, then toss them onto something like Ufile or whatever...

Anything to avoid messing around with driver verifier...
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#12 ·
Understood. I'll leave the link once the upload is complete.😉
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#13 ·
I checked my Windows directory, specifically the Memory Dump folder, and found nothing. It’s baffling. I went into System Properties > Advanced > Startup and Recovery > Settings > System Failure to double-check the configuration. Every option is checked except for "disable automatic deletion of memory dumps when disk space is low." The dump file location is set to (%SystemRoot%\MEMORY.DMP).
I honestly have no idea why there isn't a single .dmp file to be found.
William Richardson12 William Richardson12 Regular
301 messages
joined Aug 2014
#14 ·
dunno... just check Event Viewer and look for the red icons. I think they'll be labeled as "Critical" or something similar
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#15 ·
While I was digging around for a fix, the PC hit a BSOD and rebooted. As soon as Windows finished loading, I checked the Memory Dump, found a .dmp file, and uploaded it here. It’s about 1MB.
https://files.fm/u/4fhetrs7

I also uploaded the critical logs from the Event Viewer here:

https://files.fm/u/agqku559
William Richardson12 William Richardson12 Regular
301 messages
joined Aug 2014
#16 ·
So, it says there's an error with Antimalware Service Executable.

It also mentions Memory Corruption Large.

This is a massive headache to troubleshoot because anything could be the culprit... RAM, cables, the motherboard, the PSU... 🕺
William Booth82 William Booth82 MemberOP
10 messages
joined Feb 2019
#17 ·
I decided to stop playing around and sent the PC in for service. They claim to have fixed it, so we'll see how it holds up. I’ve got a fresh OS installed on it; I'll run it for a few days and monitor the results. Regardless, thanks for the advice and the help. Cheers!
steelnomad92 steelnomad92 Newcomer
4 messages
joined Apr 2017
#18 ·
Did you end up buying an entirely new PC, or did you just go the route of upgrading your old one? Because if you’re working with an upgraded machine or some sort of custom "home-built" rig, I have a strong feeling that the issue might actually be lying with your power supply unit.

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