Sandra Walker7
Newcomer
3 messages
joined Mar 2021
If you have Windows 11 manager installed, open it and navigate to the Task Manager. Locate Malwarebytes, right-click on it, and select End Task > OK. Once that is finished, exit the tool and go to CCleaner > Revo Uninstaller. Right-click on Malwarebytes and select Uninstall. This should remove Malwarebytes entirely. However, if it fails to delete, a window should appear at the bottom offering an analysis option. Let the program perform the scan, then click Remove to delete everything found. Finally, restart your computer.
Once the system boots up, you can navigate to This PC > C: drive. Clear whatever is currently in the address bar at the top, type in %appdata%, and press Enter. Check if there are any leftover Malwarebytes files; if so, delete them. Exit that folder and head to Program Files (x86). If you are running a 64-bit version of Windows 7, check the regular Program Files folder as well. If you find anything related to Malwarebytes there, delete it.
Afterward, proceed to Program Data. If there are any Malwarebytes remnants there, delete them. To access Program Data, go to Start > Control Panel > Folder Options > View, and ensure that "Show hidden files, folders, and drives" is selected.
Return to the C: drive, where you will find the Program Data folder.
Then, from the C: drive, go to Users > [Your Username] > AppData > Local. If you find any traces of Malwarebytes here, delete them.
If any of these files refuse to be deleted, restart your computer and boot into Safe Mode to perform the deletion. After that, restart again and attempt to reinstall Malwarebytes. It would be wise to install a more recent version. Such issues were known to occur with older versions, whereas I highly doubt they occur with the newer ones.