James Johnson
Newcomer
2 messages
joined Jan 2015
I’ve been attempting to deposit funds into my PayPal account for two days now, and I simply cannot get a single transaction to clear. It keeps rejecting both my Visa and my Mastercard; I’ve tried both options, but nothing works. Even though the option to deposit from the US is clearly listed as available, it just won't go through. I reached out to their support team, and while they sent me a response, I'm a bit baffled—if there were truly an issue, why am I able to fund my accounts at other betting sites without any trouble? I just tried one now, and it worked perfectly fine.
Here is the message they sent me... I'm at a bit of a loss as to what to do next.
Thank you for your email.
Regarding your inquiry, we have noted that your deposits are being declined due to issues with your 3D Secure authentication. Please be aware that this security code is something you established directly with Mastercard or Visa. This specific code is required for verifying online transactions. We recommend contacting your credit card issuer to either set up this security protocol or to retrieve your existing secure code, as this is the reason your deposits are currently being declined.
As for your request to update your name on the account, please give us a call whenever you have a moment so we can walk you through that process.
We appreciate your patience.