electricbadger89
Regular
423 messages
joined May 2019
I was wondering why, but it actually makes sense. Both the app and the Diners Club card belong to Wells Fargo (American Express), so they likely don't want people using their app to make irregular cash withdrawals on those specific cards. They clearly couldn't care less about any other cards.
Here’s the response I got from customer service:
The information displayed on your screen indicates that the card issuer (in this case, American Express) declined the transaction. There are several possible reasons, but the most common are:
- The user's card does not have online purchasing enabled. In this instance, the user should contact the card issuer (American Express) to confirm if online transactions are permitted;
- The user has reached their cash advance limit. If the cash advance limit has been exhausted, neither adding the card nor sending money via this card will be possible until the limit resets (which usually happens in the next billing cycle—for example, next month). You need to contact the card issuer to check if there is any remaining cash advance availability;
- The user has no available credit limit at all, or the card has been blocked. Again, the user must contact the card issuer to determine the reason.
Since this involves American Express, it's possible you had the American Express mobile app installed. Within that app, you can actually block certain types of Diners Club transactions, such as international purchases or online shopping.
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