Anyone have experience with JP Morgan Chase?

Drew Harris5 said:I think you might have tripped up a bit when you mentioned the CHF loans at Chase are sitting at 6.45%. That's way too high—unless you actually meant Euros? Seriously, if you check the thread about how much the Swiss Franc is expected to climb, you'll see the interest rates for CHF loans at Chase are actually much lower than what you'd get at Hypo.

Where on earth did you see "CHF" in my text? And why would I even bring that up? My entire point was that your experience with apartment buildings has absolutely nothing to do with the specific question and answer I provided. I only mentioned Chase as an outlier—they're one of the few places that didn't hike rates at the same time as everyone else, including Hypo. I did slip up on the actual number, though; I mixed it up with Wells Fargo. Chase is offering 6.5% fixed for one year in Euros.

It’s been a minute since I actually posted on this forum, but I’ve been lurking in this thread because it hits way too close to home. Finally decided it was time to weigh in with my own story.

I took out a mortgage with Hypo about 3.5 years ago. It’s in CHF, obviously, and without a fixed interest rate. When my wife and I first signed the papers, the monthly payments were eating up 35% of our combined household income. Now? That number has climbed to 40%.

I noticed nobody here has really chimed in on this news from a couple of months back.

Here’s what caught my eye:

The first step was implementing a six-month moratorium, with the option to extend for another six. The second measure allows for changing the currency clause tied to the loan—basically converting it from Swiss francs to US dollars.

On top of that, the Bank is letting clients restructure their mortgages or personal loans. For all types of mortgage restructuring, the maximum repayment term has been extended from 35 to 40 years, and the maximum client age at the end of the loan term has been bumped up from 72 to 77.

Has anyone actually looked into the details on this? I shot an email over to the bank last week (I’m too slammed to actually drop by a branch right now), so hopefully someone gets back to me. In the meantime, I’m curious if anyone else here has tried dealing with this?

Right now, converting the loan is a total joke because of the exchange rate, so I’m mostly interested in how the moratorium works and what the actual process looks like for restructuring the debt.

So, I guess I’m giving Hypo another little "shout-out." 😠

About a month ago, my mom went into a Hypo branch to wire some money into my Chase account.
She had my account number ready, but the teller refused to process the transfer until she provided my home address. 🤔
Fine. My mom gave her the address, and the transaction went through.

Fast forward to today: Mom goes back in to make another deposit into that same account. This time, the teller tells her she doesn't need my address anymore—just the routing number. Everything would have been fine if it weren't for the fact that it was the exact same woman at the counter, and honestly, she clearly has no idea what she's doing.

When my mom pointed out that the teller could surely find the Chase routing number on her screen, the lady just snapped at her. Apparently, she didn't have the time to go searching for numbers for every single person walking through the door... and she flat-out refused to complete the transfer.
Mom actually pulled a payment slip out of her purse—one she uses for her own Chase loan—which had the routing number right there on it, suggesting she just look at that. But of course, the teller wouldn't listen. She just shut her down.

I don't know if this teller is just having a terrible day and taking it out on customers, or if she hates her job so much that she should just quit, but this isn't how you treat people. 👎

If I weren't 31 miles so far away from that branch, I’d go down there myself to have a word with her and her manager. But my mom won't. 🤷

Look, since you clearly had the energy to sit down and type all this out, I’d suggest you go ahead and flag this issue directly with the branch manager. If she isn't even aware there's a problem, she isn't going to do a damn thing to fix it...

So, I had this overdraft limit set up at JPMorgan Chase, but once my steady income dried up, they just yanked the whole thing away. I headed down to the branch to work out a payment plan for what I owed, and they actually took my debit card right then and there—snip snip with the scissors—telling me they’d issue a new one once I cleared the balance.

Eventually, I pay off every cent, including interest. My checking account is back in the black, so I go in asking for a new card just so I can hit an ATM. Look, I don't have a full-time gig right now, but I pick up some side work through a campus job, and I really don't want to be carrying cash around in my sock or whatever. Plus, if I make a little extra on the side, I want to be able to drop it into my account without hitting some limit on my savings that might mess up my tax refund.

First, they give me the runaround, claiming there's a massive backlog with card processing and telling me I don't even need to file a formal request. They said the card would just show up at my house and that they'd pull about $6.75 from the account for fees,
along with the PIN.

Two months go by—nothing. No card. So I trek back to the bank, and the guy behind the counter looks me dead in the eye and says that since I don't have "steady employment," I'm not eligible for a debit card. Apparently, I still have the checking account, but I'm expected to show up in person with my ID every single time I want to deposit or withdraw anything.

I honestly thought he was pulling my leg or just personally targeting me. I called the free customer service line at JPMorgan Chase, and the lady on the phone confirmed it. It wasn't a joke.

WTF???

I mean, what is the logic here? Maybe they think they're being "preventative" or something, but I seriously don't get it.

WTF???

quietraven15 said:So, I had this overdraft limit set up at JPMorgan Chase, but once my steady income dried up, they just yanked the whole thing away. I headed down to the branch to work out a payment plan for what I owed, and they actually took my debit card right then and there—snip snip with the scissors—telling me they’d issue a new one once I cleared the balance.

Eventually, I pay off every cent, including interest. My checking account is back in the black, so I go in asking for a new card just so I can hit an ATM. Look, I don't have a full-time gig right now, but I pick up some side work through a campus job, and I really don't want to be carrying cash around in my sock or whatever. Plus, if I make a little extra on the side, I want to be able to drop it into my account without hitting some limit on my savings that might mess up my tax refund.

First, they give me the runaround, claiming there's a massive backlog with card processing and telling me I don't even need to file a formal request. They said the card would just show up at my house and that they'd pull about $6.75 from the account for fees,
along with the PIN.

Two months go by—nothing. No card. So I trek back to the bank, and the guy behind the counter looks me dead in the eye and says that since I don't have "steady employment," I'm not eligible for a debit card. Apparently, I still have the checking account, but I'm expected to show up in person with my ID every single time I want to deposit or withdraw anything.

I honestly thought he was pulling my leg or just personally targeting me. I called the free customer service line at JPMorgan Chase, and the lady on the phone confirmed it. It wasn't a joke.

WTF???

I mean, what is the logic here? Maybe they think they're being "preventative" or something, but I seriously don't get it.

WTF???

I guess that’s just how they roll nowadays... honestly, might be time to just jump ship and find a new bank altogether.

Goodbye, Wells Fargo—I never had any love for you anyway.🙄
I’m finally done with this bank; they managed to drive my blood pressure up to astronomical levels! 🙄 Even though I have a steady income and child support hitting my account, things went south fast. When the child support payments stopped coming in for a few months, I did the responsible thing and headed down to the branch to use my overdraft limit just to get by. But wouldn't you know it? They had slashed my overdraft limit by $267 without even sending me a single notification!
To make matters worse, when I updated my last name and address, I had to wait three whole months for my new debit card. And I was the one who had to chase them down, visiting the branch three times a week because they never bothered to give me a call 👎
I’ve officially moved my business to a different bank, and my new card arrived at my house in just two days! 👍

I’m running into an issue. I wanted to check my account balance online, so I went through the process of getting my login credentials and security token. I followed every instruction to the letter, but every time I try, the screen just flashes: "Login failed." Does anyone have any idea what might be causing this? 😕

Are you positive you’re entering the right username? If it still won't let you in, I'd suggest giving customer service a call rather than struggling with it too long.

Robin Bailey7 said:Are you positive you’re entering the right username? If it still won't let you in, I'd suggest giving customer service a call rather than struggling with it too long.

I honestly don't see where I'm going wrong. I enter the username, that six-digit code, activate the token, input the PIN, confirm everything, and then type the password into the second field.🤷

Everything seems to be working on your end... I'm just thinking maybe they haven't actually activated the service for you yet... It might be worth giving them a call just to double-check.

They’ve been hitting me with monthly fees for this service, and I finally decided to check my balance today just to see what was going on.
Thanks, I’ll head down to the bank tomorrow to ask them about it...

Douglas Booth22 said:They’ve been hitting me with monthly fees for this service, and I finally decided to check my balance today just to see what was going on.
Thanks, I’ll head down to the bank tomorrow to ask them about it...

So, did you get it sorted out?

What’s the long-term outlook for this bank? Is it actually reliable? And I don't mean whether the teller at the branch knows what they're talking about 😉

I'm thinking about moving some cash over to them for savings—probably around $35k or $40k—since their interest rates are pretty killer right now. Just trying to make the most of it, I guess.

What’s your take on this, really? You know even the big players over there have sunk way more capital into it. A bank like that isn't just going to fold overnight... 👍

I just saw Wells Fargo hit me for $3.75 in maintenance fees and $9 for transaction fees, so that’s $6.75 a month. Honestly, it feels like a total rip-off. Does anyone know what other banks are charging?
To be fair, I keep my money with them because their interest rates are better, but whatever. They're just bleeding me dry with these service fees..

Do you happen to know when they actually raised those fees? I know it happened sometime this year, but I can't quite pin down which month... Honestly, they don't even charge me for the statement fees anymore since they just send everything to my email. But one of these days, once I finally pay off this loan, I’m closing out my account at Citigroup for good.

Robin Bailey7 said:Do you happen to know when they actually raised those fees? I know it happened sometime this year, but I can't quite pin down which month... Honestly, they don't even charge me for the statement fees anymore since they just send everything to my email. But one of these days, once I finally pay off this loan, I’m closing out my account at Citigroup for good.

Samuel James7 said:I just saw Wells Fargo hit me for $3.75 in maintenance fees and $9 for transaction fees, so that’s $6.75 a month. Honestly, it feels like a total rip-off. Does anyone know what other banks are charging?
To be fair, I keep my money with them because their interest rates are better, but whatever. They're just bleeding me dry with these service fees..

I actually asked about this here once:

It seems like nobody has an answer, or maybe they just don't care...

I’ve been catching up on everything being said here—I only just stumbled upon this thread today. 😱
My credit application was submitted for approval about two weeks ago... and so far, there hasn't been a single word from them. 🤷
There seems to be such a heavy volume of negative feedback in this forum, though, truth be told, I haven't actually had any issues with them personally until now. 🤷
🤔But I'm starting to wonder if this two-week stretch is becoming an actual issue—or is waiting this long for a loan approval just standard procedure?

You’ve got to be a nuisance—call them every single day, maybe even multiple times if you have to.

Are you really sure about moving everything over to JPMorgan Chase? 🙂