Online banking issues

There isn't even a Storno button—unfortunately

ronko said:I accidentally sent money to the wrong account number using my online banking app 😲
I already notified the bank, and now I’m just sitting here waiting for them to get back to me, honestly feeling like I'm going to lose my mind from the stress.
Has anyone else dealt with this? What are the actual odds of getting that cash back into my account—like, can they actually perform a Storno on a mistaken transfer?

Look, let me give you the lowdown based on what happened to me.
I messed up a transfer once too, $67

and I never saw a single cent of it again.

The reality of the situation is that the bank is basically powerless here. If that (wrong) account actually exists and the money landed in someone else's hands, the bank cannot just reach into a stranger's account and pull it back out. It all comes down to whether the owner of that account feels like being helpful or not.

When I was in this exact spot, I called the customer service line for a branch over in Chicago, and the woman told me there was nothing she could do—just that I should call back tomorrow to speak to "someone" else. Of course, finding that "someone" was impossible.

Then they suggested I send a formal complaint to their consumer relations email address. So, I did.

I never, and I mean never, received a response to that email.

Basically, I spent the next few weeks calling them over and over... and every single time, they just gave me the runaround, bouncing me from one department to another. Nobody seemed to know anything, and the only consistent thing they'd say was that if the funds hit someone else's account, their hands were tied.

I even asked if they could at least give me the name of the account holder so I could try calling them myself, but they shot me down immediately, claiming that account details and ownership info are protected by banking privacy laws and they aren't allowed to disclose them.

The whole ordeal dragged on for over a month, and now, more than a year later, that money is still gone.

I really hope things work out better for you, because I know when the amounts are much larger, the stakes are way higher.

I just found out there isn't even an account under the number I sent my money to, so the funds are being kicked back to the sender—basically, back to me. 👍 😬
Regarding what happened to you, all I can say is you probably weren't persistent enough. I spent my entire day making dozens of phone calls to figure out the protocol, and honestly, it’s not some huge mystery. It happens all the time when you mess up a transfer, whether you're doing it online or at a teller window at somewhere like Chase.
In a situation like this, you have to file a formal dispute for the payment first. Then, you need to get consent from the account holder (the bank will reach out on your behalf) to allow them to reverse the transaction and return your money. Once they sign off, you're good to go. If they refuse to sign—though the clerk at the bank assured me they almost never run into someone who won't cooperate—you can request that the bank initiate the reversal themselves, especially if the recipient's name on the transfer doesn't match the actual account owner. There are plenty of ways to fix this, but you really need the patience and the time to deal with all this red tape. Ultimately, it just comes down to how much money we're talking about. $67 Maybe it's not a fortune, but if it were three thousand bucks, I’d be at their front door demanding my cash right now. 😬

I’m right there with you on this one

Honestly, I’m just relieved to hear they're actually going to cough up that cash and pay you back

slygull92 said:They aren't actually all that huge.
It shouldn't be much of a headache, honestly—they'll definitely get your money back to you eventually.

Unless, I mean, if that cash ended up sitting in a frozen bank account...😉

Does anyone here have experience running online banking on a Linux machine? I am specifically looking for info regarding JP Morgan Chase's web portal.
Thanks.

Well, JP Morgan Chase just locked me out of my online banking portal. 😂

Do you guys pay your bills online the second they hit your inbox, or are you more the type to let them sit there for a while?

I personally print out every single confirmation and toss them straight into my "archive." It doesn't take up much space at all—plus, it can save you a massive amount of stress down the road! 😉

I tend to cancel everything after a month or two.
Since I started using online banking, the only person at a branch I ever see is the teller when I'm paying off my loan installment. 🙂

And why not just handle all of that online?

I honestly can’t keep track of what I owe every month anymore. One day the exchange rate spikes, the next it crashes, then interest rates shift again. And by the way, I just got a notice from JP Morgan Chase saying they’re hiking my rate because of various "market adjustments" and whatnot...

Because of all this volatility, I actually find it easier to just head into a local branch and pay in cash. Then I can organize the payments myself at home—whether I sort them by amount or by month, it doesn't matter—since the total seems to creep up a little more every single month anyway. 😁

Honestly, just do yourself a favor and keep your payment confirmations for as long as humanly possible. I learned this the hard way when GlaxoSmithKline somehow failed to log one of my payments, and then—get this—they actually tried to sue me two years later over an outstanding balance. Luckily enough, I had a PDF of the confirmation saved on my computer, and I was also able to dig through my bank statements to prove the money had actually left my account. I had to go down to their office in person to show them everything, but once they saw the proof, they finally backed off about the debt. Of course, because life isn't fair, they still tried to tack on all these collection fees even though the whole mess was entirely their fault, so I had to head back there yet again to fight that part too. Long story short: save those receipts on your PC.

I have checking, savings, and foreign currency accounts over at JP Morgan Chase, and I finally decided to set up online banking yesterday just to make my life a little easier. 😁
My main goal with online banking is to stop driving down to a physical branch every single time I see something online that I want to buy. Basically, I need to be able to transfer specific amounts from my domestic accounts into my foreign currency account, and then have the ability to issue foreign currency orders.
The problem is, I was looking through everything last night and realized I don't actually have the option for foreign currency orders enabled. 😕I explained exactly why I needed these specific services to the teller when I was there, and she assured me it would all be set up and ready to go. 😕Is this something I can just toggle on in the settings myself, or what? 🤔
Setting the currency orders aside for a moment, is it even possible to use my standard checking or savings accounts to buy foreign currency and move it into my currency account? I just want to at least be able to make payments via PayPal.
Thanks in advance for any help. 🙂

gentlescout30 said:I have checking, savings, and foreign currency accounts over at JP Morgan Chase, and I finally decided to set up online banking yesterday just to make my life a little easier. 😁
My main goal with online banking is to stop driving down to a physical branch every single time I see something online that I want to buy. Basically, I need to be able to transfer specific amounts from my domestic accounts into my foreign currency account, and then have the ability to issue foreign currency orders.
The problem is, I was looking through everything last night and realized I don't actually have the option for foreign currency orders enabled. 😕I explained exactly why I needed these specific services to the teller when I was there, and she assured me it would all be set up and ready to go. 😕Is this something I can just toggle on in the settings myself, or what? 🤔
Setting the currency orders aside for a moment, is it even possible to use my standard checking or savings accounts to buy foreign currency and move it into my currency account? I just want to at least be able to make payments via PayPal.
Thanks in advance for any help. 🙂

Hmm... well, I pretty much have every feature you could possibly want at JPMorgan Chase... I regularly buy and sell foreign currencies through their exchange tool... but now, I guess I'm not entirely sure what you mean by an "international wire transfer"? (I'll admit, I don't use a ton of heavy financial jargon myself😁) ...if you mean just buying and selling different currencies, that works the way I mentioned above... but if you mean transferring funds from your own account to an account at some random overseas bank in a specific currency, then I'm not really sure how that works, honestly. It might not even be possible, or maybe it is—I've just never tried it, so I couldn't say for certain, but as for paying via PayPal, you can usually just use credit cards or a Visa debit card, so maybe that part of your problem is already solved...

Hey everyone.

I'm looking to set up some online banking. Does anyone know which bank has the lowest fees?
I specifically need an option to buy fund shares...

I mean, I guess it's whoever you actually want to buy funds from... 🤷

I haven't actually used Goldman Sachs for bill payments yet, so I’m curious about something:

I want to pay my father's tax refund—well, more like his tax debt—from my own account. My concern is how the IRS will know who actually sent the money if I pay from my account, since there isn't a clear way to list the payer or their specific details during the process.

Regarding the call from number...

thanks