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App keeps crashing

Started by analogwalker2 · · 👁 4 views · 4 replies

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Participants analogwalker2Noah Miller6John Ortiz4
analogwalker2 analogwalker2 Active MemberOP
76 messages
joined Dec 2021
#1 ·
Help me out here!

So, I just finished reinstalling Windows 7—it was quite the ordeal—and now I’m deep in the middle of getting all my software back in order.

But here is the kicker: there is this one specific program that simply refuses to launch after installation.

Instead of opening, I get this incredibly unhelpful error message saying the program can't be opened and suggesting I "look for a solution on the internet" or just close the application entirely. Can you believe the nerve of that?

The thing is, everything was working perfectly fine before I wiped the drive and did the reinstall. I had actually uninstalled and reinstalled the program itself a few times prior to the OS reinstall, and it worked like a charm then—so why is it acting up now?

Does anyone have a clue what might be causing this?

Is it possible I'm missing some sort of essential framework or perhaps a specific runtime package? If so, which one should I be looking for?
Noah Miller6 Noah Miller6 Active Member
56 messages
joined Jul 2010
#2 ·
Once you've finished reinstalling Windows 7, you really ought to get .NET Framework 4, DirectX 9, and my personal recommendation, Adobe, installed right away.
Also, if you actually bothered to mention which program you're talking about, people might actually give you an answer.
analogwalker2 analogwalker2 Active MemberOP
76 messages
joined Dec 2021
#3 ·
Noah Miller6 said:It’s probably a good idea to grab .NET Framework 4, DirectX 9, and—if you ask me—the USSR package right after you finish reinstalling Windows 7.
And hey, maybe mention which software you're actually using next time? People might actually be able to help you!

It's Adobe Video Studio. I did a little digging on Google and think I found the culprit.
Apparently, there's some info floating around suggesting that after a Windows update, things just break because the OS starts blocking older platforms—basically trying to bully everyone into upgrading to Windows 10.
Well, Adobe released a patch to stop that from happening.

I actually ended up doing a full reinstall of my Win system just to get this program running again. Since I grabbed the version from a torrent, I had a hunch that Adobe might have blocked me—which usually happens when I launch the app while I'm connected to the internet (I try to be super careful about that, but sometimes it catches me off guard anyway!)
I haven't been able to test the fix yet, though, because I really need to scrub my PC clean of all these old installs—I've been cycling through so many different versions lately!
Once I get everything reinstalled, I'll let you know if it works. Thanks!
analogwalker2 analogwalker2 Active MemberOP
76 messages
joined Dec 2021
#4 ·
Problem solved!
After I finally got that Adobe Hotfix installed, everything is back to running exactly how it should be—smooth as silk!

But, looking over here on the forums, it seems like I’m not alone... apparently, quite a few other folks are still dealing with these headaches following the latest Windows update
John Ortiz4 John Ortiz4 Member
11 messages
joined Apr 2020
#5 ·
No, I can't get into Mozilla. What seems to be the issue?

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