Ronald Ramos5
Member
11 messages
joined Feb 2009
Hey everyone,
So, I was venting on here a little while back about my absolute nightmare experience with Sugarman bakery... specifically regarding that cheesecake they sent me. It showed up completely smashed, covered in these weird little crumbs, and honestly? It tasted revolting. I had originally planned to give it as a gift, but after seeing that disaster, there was no way in hell I could present it to anyone...
I ended up shooting them a message through their website, and they did the whole apologetic routine, offering me a replacement cake of my choice, which they eventually delivered.
I guess you could say it partially made up for the mess, since it wasn't for a birthday or anything high-stakes, though god knows the communication was painfully slow... and besides, the whole point was that I wanted to hand-deliver this gift personally, but how could I do that with the mangled wreck they sent me the first time?
There’s that old saying, "Better late than never," and I suppose that applies to the replacement cake, even if it did take forever to actually show up...
But look, everything would have been fine if I hadn't just opened my inbox today to find a direct message from them, basically demanding that I delete the post I made about them on this forum!!!!
Can you believe the sheer audacity and nerve of these people!!!! I’m just sitting here stunned by the level of disrespect... it’s been a pattern with this bakery since day one, but asking me to scrub my honest feedback? That is truly the absolute peak of their entitlement!!!
And don't even get me started on how amateur they are... I mean, how does someone who claims to be a "professional" with "years of experience" in the baking "art" fail to figure out basic, decent packaging for delivery? They clearly didn't bother fixing their shipping until they saw my email and my post right here on this forum!!! The only reason they even bothered sending a replacement was because I called them out publicly!!!
Every other bakery in town figured out proper delivery ages ago, and the only reason I even touched this third-rate dump was because every other shop was closed for delivery on Sundays!
Next time, I'm going to be much more careful with who I order from, just to make sure the quality is actually there and the delivery isn't a joke... plus, I won't have some random business hounding me on internet forums!!!!
My verdict on this place is FINAL AND FOREVER: I am never stepping foot in that shop again! And honestly, I’d strongly suggest the same to anyone else who doesn't feel like losing their mind over a dessert!!!!!