Taking out a loan just to pay the phone bill
in Close to Politics ·
Paley said:I was reading recently that the United Kingdom dealt with similar issues regarding massive phone bills, but the police immediately launched an international investigation to identify the owners of those lines and ordered AT&T to protect their subscribers from such calls. Essentially, if they notice a single number repeatedly calling strange digits, the subscriber is notified immediately and the line is blocked. It’s hard to imagine Verizon would ever share its largest dividend yet just to look out for its customers like that.
One instance happened in Switzerland with my relatives. Out of nowhere, someone received a mobile bill twice as high as usual. Since they didn't get a call log, they had no idea who they were even calling. They contacted the carrier to file a complaint, and just like that, the entire bill was wiped clean—they didn't owe a single cent for that month, let alone the regular amount. That is what actual consumer protection looks like. We are lightyears away from the rest of Europe.
Even in Europe, those two examples you mentioned are unfortunately nothing more than rare exceptions.
In Germany, just like here in America, if you aren't careful and fall victim to a dialer, you're stuck footing the entire bill yourself. Though, since more people are on DSL now, that issue isn't quite as prevalent.
As for mobile bills, I can barely name someone who hasn't had issues with their carriers. Whether it's inflated totals, hidden fees—those things buried in the fine print under the fine print—or just the fact that text messaging is still way too expensive, it's a constant struggle.
So, Germany is far from the European standard as well.
(By the way, this whole talk about Europe is driving me crazy. Seriously, what do you all think? Do you actually believe companies in "Europe" are all honest and don't screw people over? Or that politicians in "Europe" are all saints who will magically fix everything and make life perfect?)