Nicholas Watson said:Is it pure irony? 🤷
That’s exactly why things go south. When the admins of a subreddit pick a new moderator, they tend to choose someone who already agrees with them. It ends up irritating the regular users—not the trolls or the conspiracy theorists, but actual decent people. They start feeling like it doesn't matter whether the ban came from one person or another because they're essentially the same person. You really feel this most on the Politics and Business subreddits, mostly due to the specific nature of those boards and just how many people hang out there.
I recall a rather amusing situation from a while back on the Reddit thread regarding Card Appeals. A user was asking where they could view all the issued cards, and two of the moderators were completely unable to explain it to him because they actually didn't know themselves. They tried some technical tinkering to find an answer, but it didn't really work out. In the end, they were saved by another user who stepped in and explained exactly where to find the cards in just a couple of quick sentences.
One might suggest that a third party, acting as an impartial observer, could be asked to periodically review certain appeals and offer a perspective—though I suppose such an opinion wouldn't necessarily have to be binding.
Or perhaps what I’m suggesting is that we first look toward a moderator with some actual standing, someone like... I suppose one could call it a lie. Maybe. Someone I respect deeply and value highly could have just as easily shared her opinion publicly, both here and elsewhere.
When things happen behind the scenes in moderation, us regular users on Reddit don't see any of it. I guess it ends up feeling like the judge is also the prosecutor.
The moderators don't actually have visibility into specific group settings, so they can't really tell if someone has viewed their Infractions or how they went about it. We aren't making any assumptions that the user was incapable of simply clicking on the page number clearly listed under their Infractions. I guess we just don't know.
The moderation policy on Politics and Business is actually quite straightforward. We issue bans for malicious generalizations about individuals or social groups, ad hominem attacks, direct insults, and belittling other users. While these posts are often heavily ideological—leading some users to complain about political bias—those claims are usually just spin. At the core of every single one of those complaints is basic incivility and a failure to follow the rules, sometimes even crossing the line into criminal territory regarding hate speech. To be clear, we don't particularly care whether the topic is immigration or crochet; our only concern is maintaining a certain baseline level of quality in how people communicate.
It’s impossible to keep up with every single thread here. If I see a colleague participating in a discussion, I usually just leave it alone on purpose. Honestly, I don't have the energy to sift through five pages of posts where everyone is writing essays that are thousands of characters long. Besides, if I jump into a conversation myself, I know I won't be able to address every single point either. The only exceptions are the high-stakes, active topics—like the debates over immigration—where we actually try to stay current and present.
Then everyone would have to watch who hands out which penalty, checking in with one another about every single infraction within a thread, involving all the Reddit users and everything. It seems entirely impossible. The only way that could actually work is if the moderators were full-time employees of the site, working three paid shifts. Since that’s never going to happen, I guess this is as functional as the system can get.
I suppose I can't be surprised that a small handful of disgruntled users on Reddit—the ones who seem to collect bans like trading cards every few days—are feeling dissatisfied. Honestly, what can I say? If they actually learned the basics of civilized communication and behaved online the same way they do in real life (assuming they do, of course), there wouldn't be any issues to begin with. When a guy who has racked up over 100 infractions from 20 different moderators starts lecturing me about ideological bias, I find it hard to take him seriously. To maintain a track record like that, one really has to put in some genuine effort.