swiftbear86 said:The pharmacy staff actually did everything exactly right here.
I was scrolling through an old thread recently, and it got me thinking. I wanted to bump this topic up to see if everyone could jump in and share their own experiences. I have a few questions for you all:
a) Do you have a "go-to" pharmacy? What keeps you going back—is it the expertise, how friendly they are, or just because it's right around the corner?
b) Are you generally happy with the service and how knowledgeable the pharmacists are?
c) Can you actually tell a difference in the skill level of the staff?
d) What’s your ideal pharmacy experience? Do you want someone who really listens and smiles, or do you prefer they just give you a quick, direct recommendation for one specific product?
e) What are your biggest pet peeves when you walk into a pharmacy?
f) On a scale of 1 to 10, how would you rate your usual pharmacy, and what’s the reason for that score?
If you're feeling ambitious, take a look at these articles and let me know what you think:
a) Almost always, because they are in the building where I've lived since I was five years old. Everyone there knows me, and they're often willing to let me grab something without a prescription upfront because they KNOW I'll bring the script by the next day (this obviously applies to my regular medications; they wouldn't just hand me something totally new if I walked in asking for it for the first time).
b) Yes
c) Huh? I mean, shouldn't everyone working there have completed pharmacy school?
d) Quick and clear advice/recommendations, but above all, I just want them to have what I came in for.
e) Waiting in line, especially during flu season, or when they don't have my specific medication in stock.
f) A 9, refer to point e.
As for other pharmacies, I've had both great and somewhat less-than-great experiences.
There was this one pharmacy on an island we visit; the woman was incredibly friendly and eager to help, but her final advice was actually *not* to go to the clinic, even though my condition was clearly worsening. She had this negative view that they’d just jab me with injections that she claimed were "very harmful." Look, lady, I know they carry risks, but I also know my medical history makes me a chronic patient, and I wasn't about to gamble with an allergic reaction to an insect sting that might pass in three days for someone else but could land me in the hospital.
On the flip side, I had a wonderful experience with a pharmacy in Ozalj. After two or three different places told me the product I needed was out of stock due to a shortage, I called them. A very kind woman (her name is Jane, and I'd like to thank her again here) took it upon herself to call around for me. She quickly found out where they had it in stock and even offered to order it for me so it would be ready tomorrow morning if I couldn't make it in.
Third example: a late-night emergency pharmacy. I was losing my mind from a bladder infection, having just arrived back from a trip, and I already had to head back out at six in the morning. It wasn't my first time dealing with this, so I knew exactly what I needed. I told the woman just to give me the meds—that I'd leave any ID (driver's license, credit card, insurance card, whatever) and bring the prescription in later. But it was a hard "no." No, no, and no. I had to go to the ER. Okay, I get that they have strict rules, but I was dead tired in the middle of the night and had to go to the ER, wake up the doctor on call who gave me a pale look for waking him up over a bladder infection, wait for him to scribble a script and go back to sleep, and then I had to head right back to the pharmacy to get... that.