PayPal mobile wallet

John Phillips22 said:Just hang tight. Try reinstalling the app in a few hours or maybe even a day. Everyone’s been reporting glitches with the app lately, so it’s likely just some bug in the system. Honestly, it's always smarter to get the free version installed before you even think about buying a card 🙂

Wait, who was the client again?
I'm not waiting around for them—they push these things so hard in their ads that people rush to activate them, but honestly, the whole thing is just full of bugs.
Besides, I need Michael Jordan right now, not some subpar product while I wait on someone else.
That’s just not how you run a business.

brighteagle7 said:So, I went ahead and grabbed one of their cards today.
I downloaded the app, followed every single instruction, but the second I try to scan my ID, the whole thing just crashes. Constant crashes. I tried restarting my phone, I even nuked the app and reinstalled it—nothing works. It’s just broken.
Honestly, what a total waste of $10 money.

I guess you could try verifying through your residency permit—that fourth option—but then it just asks for a driver's license or ID anyway. That’s how I managed to get through it.

ironcanyon7 said:I guess you could try verifying through your residency permit—that fourth option—but then it just asks for a driver's license or ID anyway. That’s how I managed to get through it.

Gajotres, thanks a ton for the tip.
Still, I'm gonna steer clear of them.

brighteagle7 said:Wait, who was the client again?
I'm not waiting around for them—they push these things so hard in their ads that people rush to activate them, but honestly, the whole thing is just full of bugs.
Besides, I need Michael Jordan right now, not some subpar product while I wait on someone else.
That’s just not how you run a business.

Your style is way too aggressive. You can only be mad at yourself for buying something without checking if it actually works first. It’s common sense: spend five minutes verifying the activation before you commit, and if the aircash fails, then you can call them trash and refuse the card. Just vent your frustrations wherever you want then. I was trying to give you advice so those $10 don't go to waste, but you're responding like you're arguing with aircash customer service instead of asking for help on a forum. Try this other login method; maybe it'll work. Reinstalling the app fixed some issues for me, so it's not all bad.

John Phillips22 said:Your style is way too aggressive. You can only be mad at yourself for buying something without checking if it actually works first. It’s common sense: spend five minutes verifying the activation before you commit, and if the aircash fails, then you can call them trash and refuse the card. Just vent your frustrations wherever you want then. I was trying to give you advice so those $10 don't go to waste, but you're responding like you're arguing with aircash customer service instead of asking for help on a forum. Try this other login method; maybe it'll work. Reinstalling the app fixed some issues for me, so it's not all bad.

It’s not "aggressive," it's called having standards. I want quality, and I don't want to waste my life on stuff an elementary schooler could fix in two seconds.
Where did I go wrong here? I buy it, I follow the instructions, it doesn't work, so I publicly say I don't recommend it—and suddenly I'm the villain for daring to get annoyed? Unbelievable.
I didn't mess up anything except being naive enough to trust them.
And no, I didn't just buy this on a whim—I bought it specifically to avoid those annoying monthly fees from Mastercard's banks. I naively thought I could solve that problem with Southwest Airlines.
What else am I supposed to apologize to Southwest Airlines for? Do they have moths in their offices or something?
My time and my money are valuable, and I'm not just handing them out for free.
You can't sell a product that DOESN'T WORK.
If I have dirty laundry and someone delivers me a washing machine with a software bug that won't let me wash anything, what am I supposed to do? Just act like a hippie and pretend everything is fine?

I get it, and it’s clearly frustrating when you need something to work and it just doesn't. You have every right to vent and blow off some steam. I misread your post as you looking for a fix, so I went in that direction. To be honest, I have plenty of gripes with AirCash too; I mostly just use it to pay bills without fees. For anything else, I stick to more reliable services—and there are plenty of them out there. Hopefully, you can easily find an alternative that gives you a VISA without the monthly membership fee. There are options. 🙂

Look, I get where you're coming from, but there's no need to get all worked up about it. If PayPal could run into issues, anyone can. I'm not exactly out here playing devil's advocate or anything, but at least they reply to emails instantly and actually help you out right away.

Nope.
I only posted because I knew someone else would show up here with their head spinning, wondering why this junk isn't working—and then they'd see my post and realize they aren't the only ones dealing with this mess.
If I actually wanted a solution, I’d be asking *why* the app keeps crashing and how to fix it.
But let’s be real—their marketing is killer. They picked the perfect keywords for their ads, so you read it and think, "Oh, this is easy! I'll just grab one at News Corp, download the app, follow the steps, and boom—it works. No wasting time at Chase, plus I get some freebies for using it."
Second thing—at least from what I can see, there hasn't been a single word from them apologizing for the technical glitches they're having, or even saying they'll fix it ASAP. People deserve a heads-up so they know whether to try earning rewards or just skip the whole thing. Or better yet, a pop-up in the app telling you to wait it out.
Thirdly, if they're this sloppy right out of the gate, what else can we even expect?
Seriously, the whole campaign was set up to make this look like something totally Comcast.
The only thing "wow" about it was the number of times the system crashed.

I doubt many people are going to show up with surveys in hand. Most folks have already installed the app and added the exact same card that you’re having trouble with. Very few people buy something first and then bother installing the app afterward. It’s like seeing shoes in a storefront window; you don't just grab a size 9 and head home—you try them on first. If you had just installed the app initially and seen that it crashes or fails verification, you could have avoided wasting $10. If you actually managed to get the app running, I'm sure adding the card would be as easy as it was for everyone else. The issue isn't that the card doesn't work; it's that you can't use it because you can't get the app to install, and nobody knows why. You received some advice, decided it wasn't worth the effort, threw $10 away instead, and that's that. You warned others about the registration issues, which might prevent someone else from making the same mistake, so fine. But declaring the whole thing invalid just because you couldn't get it activated isn't exactly >. Out of curiosity, I tried installing it on a different phone and everything works perfectly. Have you even tried contacting support through the app? Maybe you're doing something wrong.

John Phillips22 said:I doubt many people are going to show up with surveys in hand. Most folks have already installed the app and added the exact same card that you’re having trouble with. Very few people buy something first and then bother installing the app afterward. It’s like seeing shoes in a storefront window; you don't just grab a size 9 and head home—you try them on first. If you had just installed the app initially and seen that it crashes or fails verification, you could have avoided wasting $10. If you actually managed to get the app running, I'm sure adding the card would be as easy as it was for everyone else. The issue isn't that the card doesn't work; it's that you can't use it because you can't get the app to install, and nobody knows why. You received some advice, decided it wasn't worth the effort, threw $10 away instead, and that's that. You warned others about the registration issues, which might prevent someone else from making the same mistake, so fine. But declaring the whole thing invalid just because you couldn't get it activated isn't exactly >. Out of curiosity, I tried installing it on a different phone and everything works perfectly. Have you even tried contacting support through the app? Maybe you're doing something wrong.

Honestly, I have no idea why I should be expected to act as a beta tester before I even use it.
It's like buying a fridge, but first I have to make sure the delivery truck is actually in working order.
What kind of nonsense is that?
The product was pitched to the general public as this ultra-simple tool that bypasses banks and loans.
I'm just pointing out that the product isn't what it claims to be right now, and I'm warning people that they'll likely get pissed off when the app crashes and locks them out. And now I'm being interrogated about my "why" and "how."
They pitch this "innovation" to the mass market, and instead of being flawless at launch when they're supposed to be winning over new clients, I'm apparently the one who's supposed to be auditing them to see why things aren't working.
I am not some free tester—if anything, I'm paying them $10 to figure out why they aren't living up to their own hype.
I swear, it's this kind of mindset that keeps us stuck where we are.

Look, pre-testing isn't mandatory, but you'll need a verified Cash App account to activate the card. It would be smart to handle that step first.
And sure, when you're buying a fridge, you don't worry about the delivery truck, but if that truck crashes before reaching your house, your delivery is going to be late—period. It’s the same logic as checking if the fridge actually fits in your elevator or through your front door; that's on you, not the seller. But there's no point arguing. You aren't looking for help, you just wanted to share your experience, fine. I respect that, even if I think you didn't put much effort into it. I haven't seen the ads, so who knows how misleading they actually are.

Hi there. Is their prepaid card actually worth getting? I'm thinking about opening an account because I want to pick up some books on Amazon. I'm curious how the whole process works. Since the card isn't in my own name, how does the funding work? If I transfer money to the account, does it show up on the card immediately, or do I have to load the card separately? Also, will I run into any issues using it on Amazon or other online stores? I'm a little nervous about losing my money if I order something and it never shows up.

For me, 3DS card authorization just isn't working. I get a push notification telling me to open the app and confirm the transaction, but by the time I actually get in there, it says the session has timed out. It’s basically making my card useless for anything online. I've reached out to customer service multiple times, and they just give me the usual runaround—telling me they're looking into it, that I'm an "isolated case," and that no one else is having this issue. They promised technicians would follow up, but days have passed and nothing. Not a single person has bothered to ask if I'm on Android or iOS or what version I'm running, which would be pretty standard if this were actually an isolated glitch. Honestly, after such a rocky experience, my trust in them is pretty much zero.

Yeah, it’s a little sketchy how long this is dragging on. I mean, being stuck unable to download my verification codes for almost a week now...

cosmicskipper9 said:Hi there. Is their prepaid card actually worth getting? I'm thinking about opening an account because I want to pick up some books on Amazon. I'm curious how the whole process works. Since the card isn't in my own name, how does the funding work? If I transfer money to the account, does it show up on the card immediately, or do I have to load the card separately? Also, will I run into any issues using it on Amazon or other online stores? I'm a little nervous about losing my money if I order something and it never shows up.

Whether it's worth it is up to you. If you only need it for online shopping, there are plenty of more reliable services out there where virtual cards are completely free and offer better exchange rates. Just browse this forum a bit; you'll find everything there. Lately, people have been complaining they can't even connect the card, or payments are lagging. As for security, don't worry too much. Your funds stay in your account once you deposit them; the card links to the account and pulls the balance when you buy something. You can always issue a new virtual card instantly if you feel one isn't secure. Their main advantage is how easy it is to get a physical card and start using it immediately, whereas with most foreign platforms, you're stuck waiting for a physical card to arrive in the mail. Useful if someone needs it urgently.

When it comes to physical cards, half these fintech apps make them feel totally unnecessary anyway since you can just toss a virtual card straight into Google Pay or Apple Pay. It’s way faster—you don't even have to step foot out the door... 😉

It feels like AirCash nailed their marketing by targeting people who aren't exactly tech-savvy. You just pick up a card for a few bucks at a News Corp outlet or a local gas station and use it whenever. They’ve clearly pulled in a crowd that doesn't want the hassle of setting up accounts with foreign fintech firms, adding cards to Google Pay, or even understanding what a virtual card is—they just want to shop online without risking their main checking account. Now, most of those people are probably considering opening a full account. Even my 65-year-old mother asked me to set one up for her so she could use it too. 🙂For that demographic, it might actually be a solid, straightforward option. Sure, the effort to use a real fintech app is minimal, but this feels more accessible and easier to grasp. Their marketing is decent; now they just need to fix the app before users lose interest and bail

Since we’re on the subject of marketing, where exactly are they running their ads? It feels like their whole strategy completely bypassed me... 🤔

I almost fell for it too until I saw the comments from some woman who bought a card and couldn't even open an account. Then I started seeing these paid ads everywhere on various news sites, and when I finally turn on CNN, there's Taylor Swift and some other crowd in their commercial. If you haven't seen it, just look it up on YouTube; it’s ridiculous. I can't tell if it's desperate or actually brilliant 🙂))

I caught that commercial on TV once, but honestly, it didn't move the needle for me. I wouldn't have bought anything based on that ad—mostly because I couldn't even tell what they were actually selling. It didn't make it clear that you could just grab it from The New York Times, activate it on the spot, and start using it right away...