#1781 ·
Samuel Sanders8 said:Hi everyone, I was wondering if anyone here might be able to lend me a hand...
The thing is, whenever I try to digitally sign my retirement application, I keep getting hit with this error message:
An error occurred while retrieving information about cryptographic devices
Basically, the system can't find the device at all (I'm using a Thales USB token provided by the IRS)
It’s strange because when I filed my last application about a month ago, everything worked perfectly and the signing process went through without a hitch. I haven't changed anything on my computer since then, other than updating Java, so I'm really stumped as to what could be causing this... thanks in advance if anyone has run into a similar issue.
Have you tried using Chrome?
It’s always worked great for me!
It usually just "grabs" everything from the stick without all those annoying Java headaches.