Chase Bank

Anyone else getting locked out of the app even though they’re using the right PIN? My account is totally frozen now, and I'm positive I entered it correctly three times.

Chase just freezes up on me whenever I try to hunt down an ATM. Like, it doesn't even show any locations at all.

The ATMs aren't even showing up for me either. They were working just fine before that last update.
Honestly, I’m more worried about why my PIN failed today. I'll have to head down to JP Morgan Chase tomorrow to get them to reset my activation key and explain what the hell happened today.

I’ve run into this exact same issue with other banking apps before. There isn't some deep, hidden reason for it. Just a tip: once you realize your correct PIN isn't working, don't bother trying a third time.

Just step away and try again in a little while; usually, it clears right up.

Chris Carter10 said:Anyone else getting locked out of the app even though they’re using the right PIN? My account is totally frozen now, and I'm positive I entered it correctly three times.

This happens to me every few months, honestly. It's a recurring nightmare. Luckily, I have online banking set up, so I can just reactivate the app myself. This is exactly why I gave their app a pathetic 1-star rating on Walmart.

electricbadger89 said:I’ve run into this exact same issue with other banking apps before. There isn't some deep, hidden reason for it. Just a tip: once you realize your correct PIN isn't working, don't bother trying a third time.

Just step away and try again in a little while; usually, it clears right up.

Well, that trick doesn't work with new m-zaba. At least not for me. After a certain point, it just flat-out rejects the correct PIN and calls it a day. I think I'm approaching double digits on how many times this has happened to me now.

I was sitting here yesterday reading through this thread and couldn't help but chuckle at some of the stories, but then today I get hit with that dreaded "incorrect PIN" message
Oh man, what an absolute joke...

Christian White10 said:I was sitting here yesterday reading through this thread and couldn't help but chuckle at some of the stories, but then today I get hit with that dreaded "incorrect PIN" message
Oh man, what an absolute joke...

John Doe. Honestly, though, I don't think it even has anything to do with the update. For me, it just seemed like some totally random glitch.☕

Ever since the last update, bill pay hasn't worked for me at all. I can't get the camera to focus or scan a barcode to save my life.

I settled all my bills yesterday... everything seems fine for now. But seriously, what kind of phone is this? I’m starting to wonder if the camera just glitched out on its own. As for that whole thing with the PIN—I haven't run into anything like that yet, so I'm just hoping karma doesn't decide to come knocking on my door tomorrow. 🤣

JP Morgan Chase could actually start using fingerprint authentication like every other decent bank out there.

Gary Reed9 said:I settled all my bills yesterday... everything seems fine for now. But seriously, what kind of phone is this? I’m starting to wonder if the camera just glitched out on its own. As for that whole thing with the PIN—I haven't run into anything like that yet, so I'm just hoping karma doesn't decide to come knocking on my door tomorrow. 🤣

Unlikely to be a hardware failure. This started right after the last update.

Maybe try pulling those codes through the JP Morgan Chase app first, then give the reinstall a shot?

I'm going to try some chemistry 🙂

Could someone please lend me a hand with transferring some funds to another country? I would truly appreciate it. 🙂

The destination is also within the Eurozone. When I spoke with my folks at JP Morgan Chase, they suggested I just handle everything through their mobile app, which would cost me only $10... whereas if I went into a physical branch, they’d charge me 90
.
But here's the rub: I'm staring at the screen right now and there is absolutely nowhere to input the recipient's IBAN. It's just not there. I've tried searching on Google, but I can't find anything helpful about processing wire transfers via the JP Morgan Chase app.

I am honestly at a bit of a loss as to how to fix this.

On the JP Morgan Chase app:

Enter transaction details

Sender - Me (pre-filled)

Recipient IBAN... (is it theirs? It won't accept it... is it set to dollars??? Their IBAN seems to have a few fewer digits than what I'm trying to enter)

Did the bank give me the wrong advice entirely?????

There is simply no field to type it in. And now it's asking for some specific model and reference number for the recipient, something like US ___ ________________. Where on earth did that come from?

My wife just told me to head home and pay it in person to save some money, which sounds lovely in theory $20.

I am feeling quite desperate here.

I have all their information ready to go—the IBAN, the Tax ID, and the Swift code.

Matthew Cruz44 said:Could someone please lend me a hand with transferring some funds to another country? I would truly appreciate it. 🙂

The destination is also within the Eurozone. When I spoke with my folks at JP Morgan Chase, they suggested I just handle everything through their mobile app, which would cost me only $10... whereas if I went into a physical branch, they’d charge me 90
.
But here's the rub: I'm staring at the screen right now and there is absolutely nowhere to input the recipient's IBAN. It's just not there. I've tried searching on Google, but I can't find anything helpful about processing wire transfers via the JP Morgan Chase app.

I am honestly at a bit of a loss as to how to fix this.

On the JP Morgan Chase app:

Enter transaction details

Sender - Me (pre-filled)

Recipient IBAN... (is it theirs? It won't accept it... is it set to dollars??? Their IBAN seems to have a few fewer digits than what I'm trying to enter)

Did the bank give me the wrong advice entirely?????

There is simply no field to type it in. And now it's asking for some specific model and reference number for the recipient, something like US ___ ________________. Where on earth did that come from?

My wife just told me to head home and pay it in person to save some money, which sounds lovely in theory $20.

I am feeling quite desperate here.

I have all their information ready to go—the IBAN, the Tax ID, and the Swift code.

I have done foreign currency transfers before without any issues at all...

Everything is all set up 🙂.

They didn't actually give me a clear timeline regarding when my debit card will show up at my doorstep once the account is officially open. Does anyone have any firsthand experience or insight on how long this usually takes with JP Morgan Chase?

They finally enabled NFC payments for Maestro cards too, not just Mastercard. 👍

electricbadger89 said:JP Morgan Chase could actually start using fingerprint authentication like every other decent bank out there.

Fingerprinting can go straight to hell.

It’s not enough that I already have to give them my shoe size and my exact hair count; now I have to sign paperwork every single week just to prove I'm not an American taxpayer, as if the laws of the USA somehow don't apply to me instead of local regulations.
The only thing they haven't asked for yet is a DNA sample. Honestly, I'd probably volunteer it if they wanted to get their hands on it—it's standard procedure for bankers, after all... my personal little banker. And if the US government actually demanded that, I wouldn't even doubt they'd take it. It's not out of the question soon, since this state is turning into absolute Texas.

So, let's review the lesson: collecting data for non-business purposes without consent is, if I recall correctly, according to GDPR, TOTALLY ILLEGAL!!!!

electricbadger89 said:JP Morgan Chase could actually start using fingerprint authentication like every other decent bank out there.

Seriously, I can't believe they didn't include that in this massive update for the new m-zaba app.

Total self-inflicted wound if you ask me... 🤷

urbanhawk28 said:Fingerprinting can go straight to hell.

It’s not enough that I already have to give them my shoe size and my exact hair count; now I have to sign paperwork every single week just to prove I'm not an American taxpayer, as if the laws of the USA somehow don't apply to me instead of local regulations.
The only thing they haven't asked for yet is a DNA sample. Honestly, I'd probably volunteer it if they wanted to get their hands on it—it's standard procedure for bankers, after all... my personal little banker. And if the US government actually demanded that, I wouldn't even doubt they'd take it. It's not out of the question soon, since this state is turning into absolute Texas.

So, let's review the lesson: collecting data for non-business purposes without consent is, if I recall correctly, according to GDPR, TOTALLY ILLEGAL!!!!

What a complete disaster for the entire field, including all the sidelines. 🤦