Bradley Ruiz88
Newcomer
3 messages
joined Feb 2018
I ordered a cake from Emma’s Bakery in Smalltown, USA, and honestly, it was a total disaster. When we went in to discuss the order and did a tasting, everything seemed perfect—plenty of cream, soft sponge, and fresh fruit. But when we actually picked up the cake? It was a completely different story. There was almost no cream at all, the fruit was barely there, and the sponge felt like it had been sitting out for two days; the whole thing was incredibly dry and just tasted bad. It was such a letdown because our wedding venue had amazing food, so we made the decision to source the cake exclusively from Emma’s, and it ended up being the absolute worst part of the entire day. I couldn't even finish a single slice, and my close family members all agreed the cake was pathetic—which isn't surprising, considering more than half of it was left untouched. To top it off, it was pretty expensive. So, ladies, please be careful where you order your cakes and sweets. Double and triple-check everything so you don't end up in the same boat as us. What disappointed me even more was the terrible customer service. We were so upset with the quality that we went back after the wedding to file a complaint, but they refused to admit anything was wrong, wouldn't offer a refund, and were incredibly arrogant about it, basically dismissing our claim entirely. Later, I heard from an acquaintance that plenty of other people have complained about them before, and he actually had a similar experience when he ordered a birthday cake for his daughter there. Bottom line: one very bad experience.