slywalker
Newcomer
2 messages
joined Feb 2013
I’ve run into a massive headache. About a week ago, FanDuel froze the funds in my account, and I’ll walk you through exactly how I messed this up.
Basically, my old man was gambling on there just for fun, managed to pull in some decent cash, and decided he wanted to cash out. Now, he’s incredibly old-school and skeptical about anything digital, so he absolutely refused to upload his ID or any personal documents to the site—which, obviously, is required to process a withdrawal. So, I stepped in and suggested—and honestly, I regret this immensely—that we just move the money over via a poker account instead.
I’d heard stories from people in certain poker circles that this was a thing people did, so I had zero clue it was strictly against the rules (clearly, I should have known better).
Here’s the play-by-play: he intentionally lost chips to me, I took them, and then I tried to withdraw the balance from my account, but FanDuel flagged it immediately and locked down all the transferred funds. We are talking about a significant amount of money here.
They refused to release a single cent until we provided a logical explanation for what happened, and after a bit of back-and-forth, they finally accepted our reasoning.
Then they told us that my account would now undergo a verification process before they could proceed with whatever "processing" entails... it’s been six days since then, and I haven't heard a peep; nothing is moving.
They aren't responding to my emails at all, and their customer service team just keeps repeating the same canned response that an "investigation is ongoing," claiming they can't tell me how long it will take or even what the investigation actually involves.
Naturally, we are incredibly on edge right now, just praying we find out what’s actually going to happen to that money. Some people are telling me there's no chance we're getting it back, though if you dig into the fine print (which I belatedly realized exists), it says they have the discretionary right to keep funds frozen, but it doesn't mean they necessarily have to.
So, here I am, checking and refreshing my inbox every single day hoping for some kind of update, but nothing ever happens.
The sum is substantial, which just makes the uncertainty and the stress so much worse...
Does anyone have any advice or has anyone dealt with something similar? Please, let me know. 🤷