Lawrence Doyle7 said:I bought a laptop, got the receipt and the drivers, but I didn't get any warranty involving authorized service centers aside from a verbal one for a year. Now I'm thinking about contacting eMachines US to ask if anyone else is allowed to repair their laptops under warranty besides the authorized shops (there are 3 or 4 on the website, in Cleveland and NYC). And of course, I want to know if this dealer is an authorized service provider or just a retailer—I'll be checking that too.
The guy who sold it to me seems sketchy. If he's a legitimate dealer, what does it cost him to just confirm the warranty with authorized centers or put his own authorization in writing if he's certified? Since he didn't, I want answers.
At this point, I don't even trust the hardware enough to install Windows 7 on it. If the thing turns out to be a lemon, then all those $367 bucks were wasted, since Windows 7 is tied to one specific laptop/PC.
As for that recovery disc, I'll ask eMachines US support to mail me one. I finally managed to register this unfortunate laptop using the serial number—couldn't do it before—so it's definitely an original.
Noah Sanchez39, tell me briefly what you think of what I wrote. I'm going to browse some consumer law forums to see if someone can explain these specific points to me. I don't know what to do; sometimes I feel completely overwhelmed, but even so, I won't let this go without a fight...
"Verbal," aka "spoken or oral." 😂
Now, seriously:
1) Regarding authorized service centers, Manor in Cleveland and Recro in Chicago have a network of retail partners.
2) BTW,
"I intend to have Win 7 installed at Ventex" (link) — I'm guessing you're from the Seattle area or nearby, am I wrong? 🤔
3) I suspect the guy who sold you the laptop is indeed just a retailer, but as for why he "fudged" the warranty details 🤷 (don't distrust the laptop, distrust him)
4) Feel free to ask them for the recovery disc, but I doubt it's free (that's how it works in the US, anyway).
Lawrence Doyle7 said:Hey, I found some more options, specifically:
"ADVANCED BOOT OPTIONS"
Safe Mode(Start Windows with only the core drivers and services. Use when you cannot boot after installing a new device or driver)
Safe mode with networking (Start Windows with core drivers plus net support)
Safe mode with command prompt (Start Windows with core drivers and launch the command prompt.)
Enable boot logging (Creates ntbtlog.txt, which lists all drivers that load during startup, including the last file to load before a failure.)
Last known good configuration (advanced)(Start Windows using settings from last successful boot attempt)
I found all this stuff under the F8 menu. Any thoughts on which of these might actually get things running again?
I went ahead and cleared out the junk from the list, leaving just a few options. I’m thinking about testing the bolded ones first—maybe try "Last known..." and then "Safe Mode."
If that doesn't cut it, you could always boot from a burned Windows 7 Recovery Disc while in Safe Mode and run the "Repair your computer" command (link). 🙂