Carol Price4 said:It means you basically have to physically go see an agent so they can type it in themselves—since their system clearly can't handle these forms correctly without tripping errors.😁
silverbadger said:I remember getting an answer from the IRS once—just a verbal one, mind you—stating that once you start using their electronic services, you aren't supposed to switch back to filing paper forms. However, at the beginning of last year, we ran into some major technical glitches with the online system, so we ended up hand-delivering a massive stack of paper filings, and they just went ahead and manually entered everything into the system for us.
At the end of the day, my take is that it really just comes down to the individual agent you're dealing with. Honestly, it all depends on the person sitting behind the desk at the local field office.
Last year, I had this massive headache with a specific tax form; it kept throwing these ridiculous error messages at me. So, I called them up, and they told me to just bring it in person. That's exactly what I did, only for them to call me back six months later claiming they’d wasted three whole days trying to process my filing! Then they tell me, "Oh, fine, just fill it out through the online portal now and send it that way." And I’m sitting there thinking, seriously?!?!?!?!? If you already processed it, why on earth are you calling me back after half a year? 🤔 It wasn't even a question of whether I should go in and file it digitally; I never truly grasped why they'd bother telling me they'd finished the job if they were just going to make me do it all over again...