Chase Online

I’m honestly done updating Java or anything else, specifically because of them and the IRS. 😁
I agree—it’s a total disaster.

wearyridge13 said:Honestly, Chase’s business portal is an absolute disaster of a product. If you happen to misplace that specific unlock code you were handed during registration, your USB security key becomes nothing more than a useless piece of plastic. To get a replacement, you basically have to throw $67 out the window. I suppose that's just how business is done in America. To make matters even worse, the whole interface is a nightmare of Java errors, buggy applets, and various other software glitches that seem to haunt the application itself. It’s truly pathetic. We’ll keep using the account until the end of the year, but after that, we are leaving Chase for good.

Look, I deal with Chase all the time and they definitely drive me crazy sometimes, but I really have to jump in here because that quote is just unnecessarily bitter. Using "American business culture" as an excuse is wild—that attitude basically boils down to thinking someone else should foot the bill for your own screw-ups. Think about it: if you lost your car keys, would a mechanic just hand you a new set for free? Probably not. If you aren't keeping track of your own company's account credentials, then honestly, I'm not sure how anyone could call you a "professional." My bad to everyone on the forum, but that's just my take.

quiettiger3 said:Look, I deal with Chase all the time and they definitely drive me crazy sometimes, but I really have to jump in here because that quote is just unnecessarily bitter. Using "American business culture" as an excuse is wild—that attitude basically boils down to thinking someone else should foot the bill for your own screw-ups. Think about it: if you lost your car keys, would a mechanic just hand you a new set for free? Probably not. If you aren't keeping track of your own company's account credentials, then honestly, I'm not sure how anyone could call you a "professional." My bad to everyone on the forum, but that's just my take.

I have my customer ID, the USB key number, and even the initial key, yet somehow I’m unable to unlock the USB key without the password generated during installation; I guess that is somewhat strange. It feels like JPMorgan Chase simply lacks any meaningful procedure for assisting their users.

Besides, they already charge a monthly maintenance fee for the account, but apparently, that isn't enough—you also have to buy a new USB key, which, naturally, comes with its own cost.

By the way, I don't actually agree with your statement; from a customer's perspective, there are plenty of other banks out there with much better CRM than JPMorgan Chase.

And just for the record, it has been over seven days now and still nothing from JPMorgan Chase, though I suppose it's well known that they aren't exactly in any particular hurry. :-(

Hello everyone.

A few days ago, I signed up as an individual for a JPMorgan Chase banking package, which includes online banking services. They told me my cards would arrive within a week, followed by the PINs. I received the physical security token for online banking immediately upon signing the contract; it works fine, and I have already updated the initial PIN. Everything seems to be in order.

However, after entering the token number and the OTP (App 1) for online banking, I keep receiving this error: "Invalid login credentials, please try again..." Does this mean my online banking access or the token itself hasn't been activated yet, or is it something else?

For context, I have tested this on multiple PCs, laptops, tablets, and various browsers. Also, how long does it typically take for online banking services to be fully activated? I would rather not bother the staff if there is nothing to be done yet.

Thank you in advance for your help.

So, I opened up my accounts about two months back—set up both the mobile app and the online banking interface for JPMorgan Chase. I actually knocked out the mobile setup right there at the branch; they insisted I activate it on my phone while standing in front of them just so they could verify everything was syncing up perfectly, even though I told them I’d much rather have just handled it from my couch once I got home. Anyway, I tried getting the online portal running once I finally made it back, and it worked without a hitch. Honestly, it should be pretty much instantaneous for you too if you just follow the prompts.

Are you entering the token number correctly? Like, making sure you leave out the dashes?

Taylor Gray5 said:So, I opened up my accounts about two months back—set up both the mobile app and the online banking interface for JPMorgan Chase. I actually knocked out the mobile setup right there at the branch; they insisted I activate it on my phone while standing in front of them just so they could verify everything was syncing up perfectly, even though I told them I’d much rather have just handled it from my couch once I got home. Anyway, I tried getting the online portal running once I finally made it back, and it worked without a hitch. Honestly, it should be pretty much instantaneous for you too if you just follow the prompts.

Are you entering the token number correctly? Like, making sure you leave out the dashes?

Everything was resolved in the meantime. I called them (I am male, apologies for using feminine grammar in my last post; autocorrect is a nuisance). Their staff was extremely polite and explained that there was an error on their end regarding some input parameters. We had a quick chat, and everything was functioning properly by the next day. Thanks anyway. Cheers.

My Duke Energy bill is currently sitting at this status: "Received for processing"

What does that even mean?
Up until now, every single payment I’ve made has gone through instantly the second I hit 'Execute'.

I don't owe anyone a dime, and there definitely isn't a freeze on my account.

If your Duke Energy bill isn't sitting in JPMorgan Chase, don't expect the payment to execute right away!

(via Reddit)

I just realized the date on this transfer says tomorrow.
Why? Honestly, I haven't got a clue.
I know for a fact I didn't mess around with the settings.
Oh well... I guess it'll just Execute tomorrow then.

If you submit an order after the 3:00 PM cutoff—I might be slightly off on the exact timing, honestly...—and you're sending funds to an account at a different bank, like Chase, the transfer won't actually Execute until the next business day.

Alright. Thanks.
I actually had no idea about that.

[Plain text]
What's your deal?

Honestly, guys, it’s been over a month now and JPMorgan Chase hasn't even bothered to respond to our written complaints; I suppose when they have absolutely nothing to say in their own defense, they just choose to stay silent altogether.

There’s some talk going around that hackers managed to pull off a massive heist by using USB drives from companies that were left plugged into their computers the entire time.

I have a question and would really appreciate it if someone could help me out. I’m thinking about setting up a recurring transfer through my bank just to save myself some hassle... but I'm wondering if those transaction fees would count toward my monthly limit of free transfers provided by my banking assistant?

Steven Green4 said:I have a question and would really appreciate it if someone could help me out. I’m thinking about setting up a recurring transfer through my bank just to save myself some hassle... but I'm wondering if those transaction fees would count toward my monthly limit of free transfers provided by my banking assistant?

It doesn't count toward the limit. You set up the autopay and your total number of free transactions stays exactly the same.

Melissa Ortiz8 said:It doesn't count toward the limit. You set up the autopay and your total number of free transactions stays exactly the same.

That’s a bummer. It makes more sense for me to just handle it manually every month. With autopay, I have to pay that fee regardless of whether it's my first transaction or my sixth...

Steven Green4 said:That’s a bummer. It makes more sense for me to just handle it manually every month. With autopay, I have to pay that fee regardless of whether it's my first transaction or my sixth...

I didn't quite follow you there. I have about five or six different autopays set up—including one for my supplemental insurance—and they were all free. Plus, I still have five or six free transactions left under my Chase account limits.

Melissa Ortiz8 said:I didn't quite follow you there. I have about five or six different autopays set up—including one for my supplemental insurance—and they were all free. Plus, I still have five or six free transactions left under my Chase account limits.

According to the official fee schedule, every transaction made via an automatic transfer carries a $0.33 charge, while setting up the service itself costs $3.25 as a one-time fee. That doesn't apply to direct debits, of course, but those are usually reserved for specific businesses. Since I don't use all five of my monthly transactions every single month, it doesn't really make sense for me to opt for the package if it ends up costing more in the long run. For me, it isn't even about saving money... it's just the principle of not wanting to pay extra just because I have a standing order. But if you're certain that setting up the orders and the transactions themselves won't cost anything, then that's fine.

Steven Green4 said:According to the official fee schedule, every transaction made via an automatic transfer carries a $0.33 charge, while setting up the service itself costs $3.25 as a one-time fee. That doesn't apply to direct debits, of course, but those are usually reserved for specific businesses. Since I don't use all five of my monthly transactions every single month, it doesn't really make sense for me to opt for the package if it ends up costing more in the long run. For me, it isn't even about saving money... it's just the principle of not wanting to pay extra just because I have a standing order. But if you're certain that setting up the orders and the transactions themselves won't cost anything, then that's fine.

I'm not sure which provider you're using for supplemental insurance, so you should probably double-check. (I use Blue Cross, and I worked it out at my local Chase branch with no extra fees, and nothing gets charged to my account). Yeah, most of those other standing orders—well, direct debits—are from corporations, but the list isn't exactly huge, so it's worth looking into.

Melissa Ortiz8 said:I'm not sure which provider you're using for supplemental insurance, so you should probably double-check. (I use Blue Cross, and I worked it out at my local Chase branch with no extra fees, and nothing gets charged to my account). Yeah, most of those other standing orders—well, direct debits—are from corporations, but the list isn't exactly huge, so it's worth looking into.

CMS, regarding the CDC thing... that’s just a standard direct debit, so there’s no cost involved. Honestly, I’ll just keep typing them in manually anyway. I have a template ready to go, so I really just have to verify the details each time...